Tape Drive Does Not Become Ready; Calling For Service - Xerox 4635 Operator's Manual

Tape drive does not become ready

Calling for service

XEROX 4635 LASER PRINTING SYSTEM OPERATOR GUIDE
1. Determine if the tape drive is online by pressing the Scroll
button until the message display shows the Status display.
2. If the tape drive is offline, follow the procedures listed in the
"Place the tape drive online" section of chapter 7, "Offline
printing tasks."
3. If the drive still does not become ready, the cartridge may be
inserted incorrectly. Remove the cartridge from the transport
and insert it again.
4. If there is an error code message in the message display,
record the error code, press the Unload switch, and try the
operation again.
Figure 12-43. Unload switch
5. If the drive still does not become ready, call for service. If
there is an error code message on the message display,
record the code and report it to the service representative.
Before calling the Customer Service Support Center, ensure you
have read this chapter and have tried the corrective actions
described here. If the problem persists, gather the necessary
information (details follow) and call the appropriate Customer
Service Support Center phone number. Your site representative
can supply you with the telephone number for the Customer
Service Support Center in your area.
Note: The correct phone number is attached to your printer at
installation time.
Before contacting Xerox service, please make note of:
• Status code numbers and messages which appear on the PC
UI or system controller terminal, including the 6-digit code
number that resulted from running the PROBLEM command
• Status messages which appear on the printer control console
• Indicator lights which may or may not be lit
• Status codes which appear in the message display of the tape
drive control panel if there is a tape drive problem.
PROBLEM SOLVING TASKS
12-35