Xerox 4635 Operator's Manual page 300

PROBLEM SOLVING TASKS
12-36
Your call will be answered by a Xerox representative who will ask
you for your equipment model (4635).
You will also be asked for:
• Your printing system's serial number (located on a panel
inside the printer, behind the left-hand, small door)
Figure 12-44. Locating the LPS serial number
• Your name
• Your company's name
• The system condition or status.
Note: The LPS's serial number and fault codes can also be seen
on the Call For Service window of the PC UI (refer to the "Call
for service" section of chapter 4, "System control tasks") and the
Tools display of the printer control console.
This information is given to a customer service representative
who will call you back to discuss the information and give you an
estimated time of arrival or assist you over the phone to resolve
the problem.
XEROX 4635 LASER PRINTING SYSTEM OPERATOR GUIDE