Xerox DocuPrint 180 NPS Troubleshooting Manual
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Xerox DocuPrint 180 NPS Troubleshooting Manual

Xerox DocuPrint 180 NPS Troubleshooting Manual

Docuprint network printer series
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Download this manual See also: Reference Manual, Configuration Manual
Xerox DocuPrint Network Printer Series
Troubleshooting Guide
for Models 96/4635/180 NPS
Version 7.1
August 2000
721P86651

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Summary of Contents for Xerox DocuPrint 180 NPS

  • Page 1 Xerox DocuPrint Network Printer Series Troubleshooting Guide for Models 96/4635/180 NPS Version 7.1 August 2000 721P86651...
  • Page 2 Xerox Corporation 701 S. Aviation Boulevard El Segundo, CA 90245 ©1997, 1998, 1999, 2000 by Xerox Corporation. All rights reserved. Copyright protection claimed includes all forms and matters of copyrightable material and information now allowed by statutory or judicial law or hereinafter granted, including without limitation, material generated from the software programs which are displayed on the screen, such as icons, screen displays, looks, etc.

  • Page 3: Laser Safety

    The laser danger labels on the system are for Xerox service representatives and are on or near panels or shields that must be removed with a tool. DO NOT REMOVE LABELED PANELS OR PANELS NEAR LABELS.
  • Page 4 • Always use materials and supplies specifically designed for your Xerox equipment. Use of unsuitable materials may result in poor performance and may create a hazardous situation. • Never move either the printer or the Printer Controller without first contacting Xerox for approval.

  • Page 5: Table Of Contents

    Information to have on hand when calling for service Enabling and disabling the modem for remote service 2. Fault masking 3. Troubleshooting Xerox Client Software installation 4. Troubleshooting a Novell implementation 5. Clearing paper misfeeds and jams Clearing a feeder tray fault...
  • Page 6 7-11 Gray shading—setscreen and setcolorscreen 7-11 Gray shading—settransfer and transfer function 7-11 Smooth curves—setflat 7-12 Invisible strokes—0 setlinewidth 7-12 Scan conversion—fill, eofill, and stroke 7-12 8. Correcting stacking problems 9. System unresponsive Index INDEX-1 XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE...

  • Page 7: About This Guide

    Introduction This Xerox DocuPrint Network Printer Series Troubleshooting Guide describes how to solve some specific problems that may occur when you are using the Xerox DocuPrint 96, 4635, or 180 Network Printing System (NPS). About this guide This guide is designed for Xerox DocuPrint 96/4635/180 NPS operators whose job consists of the routine operation of one of these systems.
  • Page 8 “Enter”—Within procedures, the two-step process of keying in data and pressing <RETURN> (for example, enter y). • Italics—Document and library names are shown in italics (for example, the Xerox DocuPrint Network Printer Series Troubleshooting Guide). • Quotes—Keywords you can enter as arguments appear in quotes (for example, “USLetter”).

  • Page 9: Index

    INTRODUCTION Related publications The Xerox DocuPrint Network Printer Series includes the following documents: Decomposition Service and Tools Guide Guide to Configuring and Managing the System Guide to Managing Print Jobs Guide to Performing Routine Maintenance Guide to Submitting Jobs from the Client...
  • Page 10 INTRODUCTION XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE...

  • Page 11: Information To Have On Hand When Calling For Service

    — Previous conditions under which the application has printed properly. Give this information to a customer service representative, who will discuss the information and give you an estimated time of arrival or assist you over the phone to resolve the problem. XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE...

  • Page 12: Enabling And Disabling The Modem For Remote Service

    Caution: Depending on the commands used by the technician, the printer may start up during the remote service session. You should not attempt to operate the system or perform any tasks at the printer during the remote service session. XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE...

  • Page 13: Fault Masking

    (for example, the location of the paper jam), touch the Fault List icon (shown below) on the printer console to display the Fault List screen. Figure 2-1. Fault List icon XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE...
  • Page 14 If a fault exists in the system at the time that a masked fault occurs, the printer console displays only the Fault icon. The remaining masked fault condition messages still display in the message area of the printer console. XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE...

  • Page 15: Software Installation

    3Troubleshooting Xerox Client Software installation If you are unable to install the Xerox Client Software, or if you install it and all requests submitted fail, try the following: • Make sure the Xerox Client print command does not clash with the local print command on the client system.

  • Page 16: Troubleshooting Xerox Client Software Installation

    TROUBLESHOOTING XEROX CLIENT SOFTWARE INSTALLATION The following table, “Xerox Client Software installation error messages” provides a reference to error messages that may display during installation of Xerox Client Software. Table 3-1. Xerox Client Software installation error messages Error message Description Installation not complete.
  • Page 17 Server does not accept ALLOW UNENCRYPTED unencrypted logins PASSWORDS=ON at the • server console. DocuPrint NPS does not have the correct If DocuPrint has the wrong password. password, your Xerox service representative must change the password. XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE...

  • Page 18: Troubleshooting A Novell Implementation

    Ensure that there is a printer was an error attaching to the access to the queue. defined for the PSERVER on queue. the file server and that the printer is defined to service the desired queue. XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE...
  • Page 19 The print server is not running. For RPRINTER, If print server is not running, there must be a start one. PSERVER running on the file server with the name specified to DocuPrint NPS at installation time. XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE...
  • Page 20 TROUBLESHOOTING A NOVELL IMPLEMENTATION XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE...

  • Page 21: Clearing Paper Misfeeds And Jams

    2. Press the Tray Unlock button on the front left of the paper tray. 3. When the Ready To Open indicator is lit, pull the bar up and out to open the tray. Pull the tray all the way out for best results. XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE...
  • Page 22 MAX line on the length guide. Make sure the length guide is firmly touching the back edge of the stack. 6. Latch the paper feeder assembly by pressing the green dot until the assembly clicks into place. XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE...

  • Page 23: Frequent Misfeeds

    2. Lightly moisten a lint-free towel with film remover and thoroughly wipe the outside surface of the feed belt in the same direction as the ribs on the belt. (Wiping from side to side might XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE...

  • Page 24: Clearing Paper Jams

    Each handle, lever, or knob that must be moved to clear a jam is bright green and marked with an arrow indicating the direction it moves. Follow these steps to clear a paper jam: XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE...

  • Page 25: Printer Areas

    1. The printer offsets the rest of the job following a paper jam. Locate that section. 2. Check this section and the sheets immediately before the first offset sheet to see if there are any missing or duplicate sheets in the job. XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE...
  • Page 26 96/4635/180 printer. Areas 17, 18 Area 8 Area Areas 2, Area Areas Area Areas Areas 3,4,5,7, 11,12 11,12 14,15, 9,10 The following illustrations show the individual jam clearance areas of the 96/4635/180 printer. Area 2 XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE...
  • Page 27 CLEARING PAPER MISFEEDS AND JAMS Area 3 Area 4 XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE...
  • Page 28 CLEARING PAPER MISFEEDS AND JAMS Area 5 Area 6 XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE...
  • Page 29 CLEARING PAPER MISFEEDS AND JAMS Area 7 Area 8 XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE...
  • Page 30 2. Carefully reaching your hand into the area, press the edges of the pinch lever and lift it up. Warning: This area of the printer may be hot. Be careful when inserting your hand. Ä 5-10 XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE...
  • Page 31 CLEARING PAPER MISFEEDS AND JAMS 3. Remove any paper caught in this area. 4. Replace the green pinch lever to its original position. 5. Discard any paper you removed. Area 10 Area 11 XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE 5-11...
  • Page 32 CLEARING PAPER MISFEEDS AND JAMS Area 12 Note: For 180 printers, when clearing area 12, you are required to clear areas 12 and 13. Area 13 5-12 XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE...
  • Page 33 CLEARING PAPER MISFEEDS AND JAMS Area 14 Note: You may sometimes find paper lying on top of area 14, even though there is no message indicating a jam in this area. Discard the paper. Area 15 XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE 5-13...
  • Page 34 CLEARING PAPER MISFEEDS AND JAMS Area 16 Note: For 180 printers, when clearing area 16, you are required to clear areas 16 and 17. Area 17 5-14 XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE...
  • Page 35 If your printer has frequent jams in this area, you may need to clean the Q1107A sensor. Refer to the “Cleaning the sensors and the reflecting surfaces” section of the Guide to Performing Routine Maintenance. XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE 5-15...

  • Page 36: Clearing Bypass Transport Paper Jams

    3. Remove any paper in the exposed area. 4. Press the green lever to the left until the latch catches. 5. Press the area 20 green lever in the direction of the arrow printed on it. 5-16 XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE...
  • Page 37 CLEARING PAPER MISFEEDS AND JAMS Area 20 6. Remove any paper in the exposed area. 7. Press the green lever down and to the left until the latch catches. 8. Close the bypass transport XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE 5-17...

  • Page 38: Measuring The Paper Curl

    If the print curl on the printed paper stock measures between +2 and -2, do not change the decurler setting. • If the curl is between +2 and +3, or -3 and -4, use the following procedure to adjust the decurler lever. 5-18 XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE...

  • Page 39: Adjusting The Decurler Lever

    5. If there is still a paper curl problem, perform steps 1 to 4 again. 6. If all else fails, insert paper from a new ream. XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE 5-19...
  • Page 40 CLEARING PAPER MISFEEDS AND JAMS Figure 5-3. Paper curl chart 5-20 XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE...

  • Page 41: List Sample Documents

    Use the List Sample Documents command to list the available sample documents. Access level Administrator or operator Syntax List Sample Documents Arguments None Note: The Sample button on the printer control panel is not supported. XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE...

  • Page 42: Print Sample Document

    Specify “simplex,” “duplex,” or “tumbleduplex.” <Staple> Indicates whether the sample document is stapled after it prints. Specify “Staple” or “DontStaple” <Resolution> Indicates the printing resolution. XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE...
  • Page 43 “shapes” at 300 dpi resolution on USLetter, white paper, output to stacker 1: PS–op>print sample document shapes 1 duplex dontstaple 300 USLetter::white 1 Note: When Print Sample Document is invoked with output to the top Tray with stitching finish, the stitching is ignored. XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE...
  • Page 44 USING SAMPLE DOCUMENTS XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE...
  • Page 45 — 11.8—12.1 inches (300—307 mm) — 13—13.5 inches (330—343 mm) • In non-U.S. markets — 11.1—11.4 inches (282—290 mm) — 11.8—12.1 inches (300—307 mm) Note: With these paper sizes, transfer efficiency may be reduced. XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE...

  • Page 46: Adjusting Print Quality And Speed

    (This kit is not available for the Model 96 NPS.) Turn the left-most lever to the left (counter-clockwise) and the other two levers to the right (clockwise). XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE...
  • Page 47 Paper heaver than 24 pounds / 90 gsm is considered heavy weight. • The following factors may affect the positioning of the paper levers: — Machine tolerance — Paper supplier — Job type (e.g., duplex).(clockwise). XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE...

  • Page 48: Measuring Performance

    Refer to the following example when reading “Calculating throughput.” The Show Log command in this example displays a menu of logs with the current sequencer log named DocuPrint sequencer: XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE...

  • Page 49: Calculating Throughput

    The decomposition time is the time (in seconds) spent working on the job. The decomposition time can be increased by factors such as use of highlight color, images that compress poorly, duplexing, and job size. See the Guide to Using Page XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE...
  • Page 50 The decomposition time gives the theoretical maximum that the DocuPrint can print this job. XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE...
  • Page 51 Take the start time and stop time from the sequencer for a larger block of jobs. Using the second method, the same job as in the first example was submitted 10 times to measure the throughput for 2170 pages. Here is part of the log: XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE...
  • Page 52 Job #244 start, ftpadmin, 99995163.ps, November 19, 1996 4:04:57 pm PST Job #243 stop, ftpadmin, 99995163.ps, November 19, 1996 4:05:57 pm PST pages: 217, decomp: 88.65, elapsed: 156.45, compress: 3.91x, min free: 101784K compress pages: 14, expand pages: 0 XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE...

  • Page 53: 300 Dpi Versus 600 Dpi Performance

    As shown above, only 35 page buffers are allocated at 600 dpi. The decomposition rate of this job at 600 dpi is: PPM = 60 x 217/147.92 = 88.0 pages per minute, which represents the maximum rate that this job can be printed at 600 dpi. XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE...

  • Page 54: Setting Page Order

    This allows the PostScript master to print on non–LaserWriter products. As a result, PostScript masters generated on a Macintosh with Apple proprietary features may produce output that varies between LaserWriter and non–LaserWriter PostScript printers. 7-10 XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE...

  • Page 55: Device-Dependent Operators

    The transfer function takes a value from the stack and leaves another value on the stack for each color component (red, green, blue, and gray). XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE 7-11...

  • Page 56: Smooth Curves-Setflat

    ADJUSTING PRINT QUALITY AND SPEED The PostScript language provides a scheme for overwriting the internal transfer function of a printing device by providing the settransfer and setcolortransfer operators. However, some Xerox PostScript devices do not allow you to overwrite their internal transfer function.
  • Page 57 If the paper size is correct, press the Continue button to resume printing. XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE...
  • Page 58 CORRECTING STACKING PROBLEMS XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE...
  • Page 59 The first job to print after a This is normal operation. No action is needed. Subsequent jobs should reboot or a diagnostics print without a delay. session takes 30 to 60 seconds longer than usual. XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE...
  • Page 60 SYSTEM UNRESPONSIVE XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE...
  • Page 61 Index Numerics settransfer function, 7-11 transfer function, 7-11 300 dpi, 7-9 600 dpi, 7-9 hard disk, Xerox Client Software requirements, 3-1 Hint icon, 2-1 Attention light, 2-1 hotlines ozone information, iii safety, iv calculating throughput, 7-5 Class 1 laser device, iii...
  • Page 62 RPrinter problems, 4-3 safety hotline, iv laser, iii operation, iii–iv precautions, iii standards, iii sample documents,DocuPrintFAQ, 6-1 SAP packets, 4-1 scanconversion, 7-12 sequencer log file, 7-4 server override switch, Xerox Client print command, INDEX-2 XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE...

This manual is also suitable for:

Docuprint 96 npsDocuprint 4635Docuprint 4635 nps

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