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Hardware Manual
WARNING:
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CAUTION:
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Customer Care Center
The Tekelec Customer Care Center is your initial point of contact for all product support needs.
A representative takes your call or email, creates a Customer Service Request (CSR) and directs
your requests to the Tekelec Technical Assistance Center (TAC). Each CSR includes an individual
tracking number. Together with TAC Engineers, the representative will help you resolve your
request.
The Customer Care Center is available 24 hours a day, 7 days a week, 365 days a year, and is
linked to TAC Engineers around the globe.
Tekelec TAC Engineers are available to provide solutions to your technical questions and issues
7 days a week, 24 hours a day. After a CSR is issued, the TAC Engineer determines the classification
of the trouble. If a critical problem exists, emergency procedures are initiated. If the problem is
not critical, normal support procedures apply. A primary Technical Engineer is assigned to work
on the CSR and provide a solution to the problem. The CSR is closed when the problem is resolved.
Tekelec Technical Assistance Centers are located around the globe in the following locations:
Tekelec - Global
Email (All Regions): support@tekelec.com
USA and Canada
Phone:
1-888-FOR-TKLC or 1-888-367-8552 (toll-free, within continental USA and Canada)
1-919-460-2150 (outside continental USA and Canada)
TAC Regional Support Office Hours:
8:00 a.m. through 5:00 p.m. (GMT minus 5 hours), Monday through Friday, excluding holidays
Central and Latin America (CALA)
Phone:
USA access code +1-800-658-5454, then 1-888-FOR-TKLC or 1-888-367-8552 (toll-free)
TAC Regional Support Office Hours (except Brazil):
10:00 a.m. through 7:00 p.m. (GMT minus 6 hours), Monday through Friday, excluding holidays
Argentina
Phone:
910-2969-001 Revision K, June 2009
About This Manual
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