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Hardware Manual
WI005220
Tekelec card type: (e.g., MPL, DSM, etc.):
Tekelec card part number (870-####-##):
Associated serial number (102########):
Reason for return or replacement (isolated from system):
Full name of person the replacement card is being shipped to:
Shipping address:
Note: If possible, include associated alarms (UAMs) and a copy of the associated output
(capture file).
2. Contact the
Customer Care Center
(RMA).
3. If the item is a like-for-like advance replacement, the Technical Services engineer arranges for
shipment of the replacement item to the customer.
a) Wait for the replacement component to arrive.
b) Package the defective component in the box of materials you received with your replacement.
Use proper static handling procedures.
c) Label the outside and inside of the box with your RMA number clearly visible. Place the
packing slip from the received replacements on the inside of your box.
d) Ship the defective component to the return address listed on the packing slip.
4. If the item is a repair/return, the Technical Services engineer arranges for shipment of the
replacement item to the customer.
a) Package the defective component in a suitable package for shipping. Use proper static
handling procedures.
b) Label the outside and inside of the box with your RMA number clearly visible. Include a
packing slip with all the information from
c) Ship the defective component to the following address:
TEKELEC
Attn: RMA Department
5200 Paramount Parkway
Morrisville, NC 27560
RMA#: <assigned by Tekelec>
d) Wait for the repaired component to arrive.
Returning a Crate
Use the following procedure to return a shipping crate and dollies to Tekelec.
1. Replace the retaining brace.
2. Replace the shipping container front fascia using the bolts saved previously and arrange the
return shipment by contacting:
Shipping Manager
910-2969-001 Revision K, June 2009
on page 7 and request a Return of Material Authorization
Step 1
on page 12 along with the RMA number.
About This Manual
13
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