Leica GR30 Online Help Manual page 247

Active Assist
During a support incident a GR/GM user may be asked by the Leica NRS support team to connect to the Active Assist server. Via this
tool, the support team can access the receiver's web interface without any security risk on the receiver side. Since the tool does not
make it necessary to actually access the protected network environment of the receiver, this is a very secure way of providing support.
In order to use the Active Assist tool, it is necessary to activate the Support user account. This allows access to the receivers web
interface. The support team is then able to access the complete receiver information and find the source of any receiver issues.
Please note that the use of the Active Assist tool must be requested from the NRS support team. It will not be possible to assist with any
problems that have not been reported to the support team beforehand.
For further information about the support tool please see Support: Active Assist.
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