Related Topics; Support: Support Tool; Background Information; Setting Descriptions - Leica GR30 Online Help Manual

Enable binary data
logging

Related topics

Support: Support tool

Directory Structure of the Memory Device
Activate Leica support access step-by-step
Support: Support tool

Background information

Enter a support case and send to Network Reference Stations support with a file containing the receiver configuration and settings.
All fields except the Existing incident ID field must be filled in before the Support Tool can be used in
manual mode.

Setting Descriptions

The table below describes the settings that can be configured on the Support tool page.
Support tool Description
Enter the details in each field before sending the support information.
Operator, Company,
If the automatic support tool is active, this information will already be taken over from the
Country, Email
Support / Properties page.
Enter a short description of the support incident.
Subject
Enter a detailed description and work flow of the support incident. The more information that is
Description
supplied at this stage the quicker we can assist you.
Enter the incident ID if a support case already exists for the current receiver problem.
Existing incident ID
Press the Mail icon
Make sure that the outgoing SMTP port 25 is open to allow the receiver to connect to the Leica Geosystems
SMTP server.
In the case that the Leica SMTP server cannot be reached, e.g. due to network connectivity issues on the
reference site, the zip file containing the receiver settings can be downloaded from the Transfer / Settings
directory on the SD card. After the manual download to the local PC the file can be sent via email to Leica
NRS Support.
Related topics
Activate to enable LB2 binary data logging.
After a receiver reboot, this setting will be disabled.
to send your support question to Network Reference Stations support.
6: Context sensitive help
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