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Activate the ASR Asset
The ASR asset is the Oracle FS System that has a valid service contract in MOS.
After activation, MOS shows the ASR asset as "active". Activating the ASR asset
allows MOS to receive system event notifications for automated processing.
Note: The CUA should not ignore the ASR activation notice. MOS continues to send
notices to the CUA until the CUA responds to the notice.
For information that describes how to complete the activation process, login to
Oracle Support
complete Auto Service Request (ASR) asset activation using My Oracle Support."
After the initial Call‑Home configuration, and the activation of the ASR asset in
MOS, the Oracle FS System sends daily and weekly system heartbeats to MOS.
The heartbeats keep the ASR feature in an active state. If MOS does not receive
these heartbeat events, MOS opens a service request for the heartbeat loss.
Related Links
Auto Service Requests
Settings for ASR (Call-Home)
Configure Call-Home for ASR
Activate ASR (Test Call-Home)
Settings for ASR (Call-Home)
Call‑Home is a feature that, when enabled, works with the Auto Service Request
(ASR) feature to send all notifications and associated logs about specific
Oracle FS System events to My Oracle Support (MOS). Configure the Call‑Home
settings correctly to ensure that the MOS system properly manages the events.
Note: No customer data is sent in a Call‑Home transmission.
The Oracle FS System sends log bundles that contain information about the
system event. The log bundles assist Oracle Customer Support to diagnose the
system event. The collection of the log bundles is initiated by one of the
following methods:
Manual
The administrator has requested a log bundle collection. You can manually send the
logs to MOS and associate the logs with an existing SR number.
Event-triggered
When a system event occurs, the Oracle FS System triggers the following activities:
•
•
If necessary, MOS creates an SR for the system event and then dispatches
replacement parts, if appropriate.
(https://support.oracle.com/). Search for the article titled "How to
Collects log bundles that contain information about the event
Uploads the logs to MOS
Configure Global Settings
My
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