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Auto Service Requests
Settings for ASR (Call-Home)
ASR Activation (Call-Home) Troubleshooting
Configure Call-Home for ASR
ASR Activation (Call-Home) Troubleshooting
You might need to troubleshoot the Oracle Auto Service Request (ASR) activation
request when you have not received an email from My Oracle Support (MOS) in
response to an activation request.
You can check the following resources to troubleshoot where the ASR activation
request communications might be failing.
Call-Home
Succeeded
Call-Home Failed
A
Call‑Home Succeeded
Oracle FS System has successfully sent the Call‑Home event
or activation request.
If you see the
Call‑Home Succeeded
check the following items:
•
Receipt of an email notification from MOS within 60
minutes
•
ASR asset in MOS has a "pending" status
If either of these checks fail, and your system has a proxy
configured, then check the proxy logs to determine if the
connection to the Oracle server was successful. If the proxy
logged an error, correct the proxy settings in your network or
correct the Oracle FS System proxy configuration. Verify your
updates by running the ASR activation request again.
A
event creates a System Alert and an
Call‑Home Failed
Event Log records the system fault.
View the properties of the event. If you received the error
EventParameters.Callhome.error.
1:HTTPS_UNKNOWN_HOST
server.
Verify the following criteria:
•
The Oracle FS System can contact the configured DNS
servers.
•
The DNS servers can resolve the host name of the
Oracle server, callhome.support.pillardata.com.
If another error message is present, save the event message by
using the Copy to Clipboard option from the Event
Properties dialog. Contact Oracle Customer Support, if
further assistance is required.
Configure Global Settings
Event Log message means that the
Event Log message,
, then Call‑Home failed to locate a
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