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If the Oracle FS System is configured for Call‑Home options and ASR, but is
configured to use a proxy, then the proxy must be configured to accept
connections from all three Pilot IP addresses and allow them to connect from
the proxy to the Oracle Call‑Home server on port 443.
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Any firewalls between the Pilots and the proxy must allow the TCP port
configured for the Pilot to the proxy connections to pass through firewalls for
all three Pilot IP addresses.
You also configure Call‑Home options that keep the ASR feature active. MOS
expects to receive an event, known as a heartbeat, each day from the Oracle FS
System. This heartbeat is controlled by the Enable standard periodic Call-Home
option.
1
Navigate to System > Global Settings > Networking.
2
Select Actions > Modify.
3
Click the Notification tab.
4
Select the Enable event triggered Call-Home option.
5
Select the Enable standard periodic Call-Home option.
Note: Accept the default daily periodic interval. The ASR feature expects a
daily Call‑Home notification.
6
Select the Enable larger periodic Call-Home option.
Accept the default weekly periodic interval.
7
Verify that the Use Oracle Server option is selected.
8
Accept the default settings for the Use Oracle Server option.
Note: Do not alter the server name of the HTTP Server address.
Note: If your environment does not use a proxy, you must configure at
least one DNS server. Ensure that the DNS server resolves to the host name
of the Oracle server: callhome.support.pillardata.com.
9
(Optional) Select Use Proxy and enter the proxy server address, port
number, and protocol type as provided by your proxy administrator.
Note: Ensure that the proxy server, if used, resolves the host name of the
Oracle server: callhome.support.pillardata.com.
10 Select Enable large file transfers.
Note: This option ensures that Oracle Customer Support receives the
detailed logs that are created for an event.
11 Accept the default value for the Number of recent events to send in
header option.
Note: An Oracle Customer Support professional might request that you
change this value for a specific purpose.
12 Click OK.
Configure Global Settings
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