Asr Activation Overview - Oracle FS1-2 Installation Manual

CSI information includes the Oracle FS System serial number, organization, and
the level of support. The CUA is typically a technical representative from your
organization.
The ASR feature relies on the Call‑Home feature of the Oracle FS System to
communicate system events to MOS. After you configure and activate the ASR in
MOS, your system is ready to notify Oracle Customer Support of certain system
events.
For additional ASR support information, refer to
(http://www.oracle.com/us/support/auto-service-request/index.html) on the
Oracle Support website.
Related Links

ASR Activation Overview

Settings for ASR (Call-Home)
ASR Activation Overview
The process to activate the Auto Service Request (ASR) feature consists of three
main activities. Two of the activities require access to the Oracle FS System
Manager (GUI), and the third activity requires access to My Oracle Support
(MOS).
Enable ASR
Enabling the ASR feature requires the initial configuration and test of the
Call‑Home feature. Call‑Home provides a secure network connection between the
Oracle FS System and MOS. If your network does not have direct access to the
Internet, you can enter the necessary proxy server information.
The following options enable the ASR feature for your system:
Call‑Home Triggering
The Call‑Home configuration page contains options for when Call‑Home
triggers notifications to MOS.
Oracle Server
The default setting for the Call‑Home server connects directly to MOS. Make
sure that you do not change the HTTPS name of the Oracle server.
Send an Activation Request
When you use the Test Call‑Home action for the first time, the system sends an ASR
activation request to MOS. MOS, then, sends an email to the customer user
administrator (CUA) with instructions for completing the activation process.
Depending on your network connection, MOS should receive your activation
request in a few minutes, but no more than 60 minutes.
The activation request sets the ASR feature to "pending". The pending state means
that the ASR activation request has been received by MOS, but the ASR feature is
not activated to receive and to respond to event notifications.
Configure Global Settings
Oracle Auto Service Request
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