Table of Contents
Advertisement
Activate the ASR
Asset
After the initial Call‑Home configuration, and the activation of the ASR asset in
MOS, the Oracle FS System sends daily and weekly system heartbeats to MOS.
The heartbeats keep the ASR feature in an active state. If MOS does not receive
these heartbeat events, MOS opens a service request for the heartbeat loss.
Related Links
Auto Service Requests
Settings for ASR (Call-Home)
Configure Call-Home for ASR
Activate ASR (Test Call-Home)
Settings for ASR (Call-Home)
Call‑Home is a feature that, when enabled, works with the Auto Service Request
(ASR) feature to send all notifications and associated logs about specific
Oracle FS System events to My Oracle Support (MOS). Configure the Call‑Home
settings correctly to ensure that the MOS system properly manages the events.
Note: No customer data is sent in a Call‑Home transmission.
The Oracle FS System sends log bundles that contain information about the
system event. The log bundles assist Oracle Customer Support to diagnose the
system event. The collection of the log bundles is initiated by one of the
following methods:
Manual
The activation request sets the ASR feature to "pending".
The pending state means that the ASR activation request
has been received by MOS, but the ASR feature is not
activated to receive and to respond to event notifications.
The ASR asset is the Oracle FS System that has a valid
service contract in MOS. After activation, MOS shows the
ASR asset as "active". Activating the ASR asset allows MOS
to receive system event notifications for automated
processing.
Note: The CUA should not ignore the ASR activation notice.
MOS continues to send notices to the CUA until the CUA
responds to the notice.
For information that describes how to complete the
activation process, login to
support.oracle.com/). Search for the article titled "How to
complete Auto Service Request (ASR) asset activation using
My Oracle Support."
The administrator has requested a log bundle collection.
You can manually send the logs to MOS and associate the
logs with an existing SR number.
Configure Global Settings
My Oracle Support
(https://
82
Advertisement
Table of Contents
