Incorrect Print Position - SATO CL4NX Operator's Manual

6 Troubleshooting
6.3.5

Incorrect Print Position

No.
1 Are the media and the carbon ribbon genuine for
the printer?
2 Are the media and the carbon ribbon installed
correctly?
3 Is the media or the carbon ribbon out of shape?
4 Is the print head installed correctly?
5 Is the media guide set correctly?
6 Is the correct sensor type set?
7 Is the sensitivity of the sensor set correctly?
8 Is the offset set correctly?
9 Is the pitch offset or base reference point offset
set correctly?
10 Is the platen roller dirty?
11 Is the media sensor dirty?
12 Is the data or signal sent from the computer
incorrect?
13 Is the platen roller damaged?
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CL4NX Operator Manual
What to check Countermeasure
Use the genuine media and the carbon ribbon
for the printer.
Check if the media and the carbon ribbon are
installed correctly.
Use the media or the carbon ribbon that is not
out of shape. You cannot feed the media or the
carbon ribbon that is out of shape.
Adjust the print head.
Adjust the media guide.
Set a correct sensor type.
Adjust the sensor level.
Adjust the offset.
Adjust the pitch offset or base reference point
offset.
If the platen roller is dirty, clean with the cleaning
kit.
For the cleaning of the printer, refer to
5.2 Maintenance of Print Head and Platen
Roller.
If the media sensor is dirty, clean with the clean-
ing kit.
For the cleaning of the printer, refer to
5.2 Maintenance of Print Head and Platen
Roller.
Power on the device again.
Check the data sent from the computer and the
communication conditions.
Replace the platen roller.
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