Can Feed The Media But Cannot Print - SATO CL4NX Operator's Manual

6 Troubleshooting
No.
5 Is the correct sensor type set?
6 Is the sensitivity of the sensor set correctly?
7 Is the platen roller dirty?
8 Is the platen roller damaged?
9 Does the interface operate correctly?
10 Is the data or signal sent from the computer
incorrect?
11 Is the main board defective?
6.3.3

Can Feed the Media but Cannot Print

No.
1 Are the media and the carbon ribbon genuine for
the printer?
2 Is the carbon ribbon wound correctly.
3 Is the correct sensor type set?
4 Is the print head installed correctly?
5 Is the pressure of the print head too strong or too
weak?
6 Is the print head dirty or the print head is
attached with a label?
7 Is the media sensor dirty?
8 Does the interface operate correctly?
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CL4NX Operator Manual
What to check
What to check
Countermeasure
Set a correct sensor type.
Adjust the sensor level.
If the platen roller is dirty, clean with the cleaning
kit.
For the cleaning of the printer, refer to
5.2 Maintenance of Print Head and Platen
Roller.
Replace the platen roller.
Check the interface according to the Interface
Troubleshooting.
Power on the device again.
Check the data sent from the computer and the
communication conditions.
Replace the main board.
Countermeasure
Use the genuine media and the carbon ribbon
for the printer.
If the knob of the ribbon rewinder is not set to its
initial position, remove the wound carbon ribbon
then set the knob again.
Set a correct sensor type.
Install the print head correctly.
Adjust the pressure of the print head with the
head pressure adjustment dial.
If the print head is dirty, clean with the cleaning
pen. If a label is attached, remove the label.
If the glue of label is attached to the print head,
clean with a cleaning kit.
Do not clean with a hard object. Doing so could
cause damage to the print head.
For the cleaning of the printer, refer to
5.2 Maintenance of Print Head and Platen
Roller.
If the media sensor is dirty, clean with the clean-
ing kit.
For the cleaning of the printer, refer to
5.2 Maintenance of Print Head and Platen
Roller.
Check the interface according to the Interface
Troubleshooting.
Section
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