Error Message - Canon imageRUNNER 7095 Service Manual

12.1.13 Error message

Error information displayed in "Log list screen" or "Log detailed screen" is as follows.
Notes: Only the first part of error information is displayed in "Log list screen". Maximum length of error
information in "Log detailed screen": 128 characters (not include NULL)
When the communication test is not completed end e-RDS is 1 (ON), following string is displayed:
"SUSPEND: Communication test is not performed."
Moreover, when it fails in the event waiting in the device and either of a Jam notification, an Alarm noti-
fication, and a Service call notification or an Alert notification is specified, following string is displayed.
"Event Registration is Failed."
In other cases error information is displayed in the form of the following.
"[*] [Error string]: [Method name] [Server side detailed error]"
The enclosed character string by [] is replaced as follows.
[*]:
*(asterisk) is added to the head of the string only at the communication test.
[Error string]:
As for number 1 and 2 of the following Error string lists, only the Error string is displayed. Besides,
it is displayed as "[*] [Error string]: [Method name] [Server side detailed error]". ([Server side detailed
error] might not go out.)
Error string
1 SUSPEND:
Communication test
is not performed
2 Event Registration is
Failed.
3 URL Scheme error
(not https)
4 Server connection
error
5 URL server specified
is illegal
6 Proxy connection
error
7 Proxy authentication
error
8 Server certificate
error
9 Server certificate
expired
10 Unknown error
11 Server response error
(NULL)
Cause
The e-RDS is started (the device is rebooted)
when e-RDS is ON and communication test
isn't done.
The device failed event processing.
The header of registered URL of UGW is not
https.
Communication failure of TCP/IP occurred.
Or IP address of the device isn't set.
Illegal URL (other than UGW) is specified.
The e-RDS cannot connect it with the proxy
server.
The e-RDS fails the authentication to proxy. Check and correct username and
- The certificate is not installed in The device.
- The certificate that The user is using is not
registered in The device or The server.
- Expired certificate is registered in the device
or the server.
- The date of the device is outside the time
limit of the certificate.
Other communication error occurs.
UGW returns the error but communication to
UGW is succeeded.
If (NULL) is displayed after the message, the
error occurs in the HTTPS communication.
Counter Measure
Complete the communication test.
Turn OFF/ON of the device main switch.
Or, replace the system software of the
device (upgrade).
Change the header on URL of UGW to
https
Check the network connection.
Correct URL.
Check and correct the proxy server
address etc.
password to log in proxy.
Register the root certificate in the device
or register the VeriSign certificate in the
server.
- Register the root certificate in
expiration date in the device or register
the VeriSign certificate in the server.
- Set an accurate date to the device.
After waiting for a while, try again.
After waiting for a while, try again.
Chapter 12
0011-6843
12-7