Managing Users - Nortel Web Center Portal Installation And Administration Manual

Symposium Web Center Portal Administrative tools

Managing users

Introduction
Symposium Web Center Portal agents and supervisors are created in Symposium
Call Center Server. From the Symposium Web Center Portal Administrator, you
can view the user details for agents and supervisors, and add or delete
Administrator IDs from Symposium Web Center Portal. Follow the procedures
in this section to use the Symposium Web Center Portal Administrator to
manage the users in your system.
To view and edit the agent and supervisor details
1 Log on to the Portal Administrator with the Administrator ID.
2 Click the plus sign (+) next to Symposium Web Center Portal.
3 Click the plus sign (+) next to User/Customer Administration.
4 Double-click Users.
Result: The Users window appears.
5 Click the Supervisors/Agents tab.
320 Nortel Networks Symposium Web Center Portal
Standard 2.0