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Time Switch
MPCs (embedded on the IPE server or on MPC-8
cards)
Media channels
Call channels
DS30X link
Diagnostic tests available for each component
The diagnostic tests that are available for each component are listed in the Diagnostic section
of the Maintenance page. To view the list of diagnostic tests for a particular component, click
the component in the component tree.
If a diagnostic test fails or cannot be run
If a warning message appears, the diagnostic test cannot be run because a prerequisite
condition has not been met. If a diagnostic test fails, a message appears in a new browser
window (see the example on page
In both cases, check the Alarm Monitor to determine the reason and the appropriate action to
take. (See
If the Alarm Monitor and Event Browser do not provide a solution to a hardware problem, you
may need to replace or service a component. If the problem is with a component that is not
replaceable because it is not a physical entity (such as the Time Switch), you must either
replace its parent component or contact your Avaya technical support representative,
depending on the component.
Important:
Avaya recommends that you courtesy stop rather than stop a component if possible. For
instructions, see
To run a diagnostic test
1. Run CallPilot Manager and log in.
2. In CallPilot Manager, click Maintenance → Maintenance Admin.
Avaya CallPilot® 201i Server Maintenance and Diagnostics
Component
Section A: Tools for isolating and fixing hardware problems
Starting and stopping components
Diagnostic tests available for each component
Diagnostics
available?
No
Yes
No
No
No
9
on page 67).
on page 61
Replaceable?
No
Embedded: No
MPC-8 cards:
Yes
No
No
No
on page 51.)
December 2010
65
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Table of Contents
Troubleshooting
