Juniper PTX10008 Hardware Manual page 383

Service Request Manager:
Telephone: +1-888-314-JTAC (+1-888-314-5822), toll-free in the USA, Canada, and Mexico
NOTE: For international or direct-dial options in countries without toll-free numbers, see
https://www.juniper.net/support/requesting-support.html.
If you are contacting JTAC by telephone, enter your 12-digit service request number followed by the
pound (#) key for an existing case, or press the star (*) key to be routed to the next available support
engineer.
The support representative validates your request and issues an RMA number for return of the component.
Packing a PTX10000 or Component for Shipping
IN THIS SECTION
Packing a PTX10000 Chassis for Shipping | 389
Packing PTX10000 Components for Shipping | 393
Follow this procedure if you are returning a PTX10000 chassis or component to Juniper Networks for
repair or replacement.
Before you pack a PTX10000 or component:
Ensure that you have taken the necessary precautions to prevent electrostatic discharge (ESD) damage.
See "Prevention of Electrostatic Discharge Damage" on page
Pack your chassis or component using one of these materials:
Use the packing material from the replacement chassis or component
Retrieve the original shipping carton and packing materials
Contact your JTAC representative if you do not have these materials, to learn about approved packing
materials. See "Contacting Customer Support to Obtain a Return Materials Authorization for a PTX10000
Router or Component" on page
Ensure that you have the following parts and tools available:
https://support.juniper.net/support/
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