Juniper PTX10008 Hardware Manual page 371

Contacting Customer Support to Obtain a Return Materials Authorization for a PTX10000 Router or
Component | 387
Packing a PTX10000 or Component for Shipping | 388
To return a PTX10008 or a PTX10016 router or component, refer to the following sections:
Returning a PTX10000 Router or Component for Repair or Replacement
If you need to return a PTX10008 router, or a PTX10016 router, or a component to Juniper Networks for
repair or replacement, follow this procedure:
1. Determine the serial number of the component. For instructions, see
a PTX10000 Router or Component" on page
2. Obtain a Return Materials Authorization (RMA) number from the Juniper Technical Assistance Center
(JTAC), as described in
a PTX10000 Router or Component" on page
NOTE: Do not return any component to Juniper Networks unless you have first obtained an
RMA number. Juniper Networks reserves the right to refuse shipments that do not have an
RMA. Refused shipments are returned to the customer through collect freight.
3. Pack the router or component for shipping, as described in
Shipping" on page 388.
For more information about return and repair policies, see the customer support page at
https://www.juniper.net/support/guidelines.html.
SEE ALSO
PTX10008 Hardware Overview | 23
Packing a PTX10000 or Component for Shipping | 388
377.
"Contacting Customer Support to Obtain a Return Materials Authorization for
387.
"Locating the Serial Number on
"Packing a PTX10000 or Component for
376