Legal - Avaya IP Office User Manual

Legal

© 2004 Witness Systems, Inc.
All Rights Reserved.
Notice
While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Witness
Systems, Inc. and Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be
incorporated in future releases.
Preventing toll fraud
"Toll fraud" is the unauthorized use of your telecommunications system by an unauthorized party (for example, anyone who is not a corporate
employee, agent, subcontractor, or person working on your company's behalf). Be aware that there may be a risk of toll fraud associated with
your system and that, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services.
Avaya fraud intervention
If you suspect that you are being victimized by toll fraud and you need technical assistance or support, call Technical Service Center Toll Fraud
Intervention Hotline at +1-800-643-2353 for the United States and Canada. For additional support telephone numbers, see the Avaya Web site:
http://www.avaya.com
Select Support, then select Escalation Lists. This Web site includes telephone numbers for escalation within the United States. For escalation
telephone numbers outside the United States, select Global Escalation List.
Providing telecommunications security
Telecommunications security (of voice, data, and video communications) is the prevention of any type of intrusion to (that is, either unauthorized
or malicious access to or use of) your company's telecommunications equipment by some party. Your company's "telecommunications
equipment" includes both this Avaya product and any other voice/data/video equipment that could be accessed via this Avaya product (that is,
"networked equipment"). An "outside party" is anyone who is not a corporate employee, agent, subcontractor, or person working on your
company's behalf. Whereas, a "malicious party" is anyone (including someone who may be otherwise authorized) who accesses your
telecommunications equipment with either malicious or mischievous intent. Such intrusions may be either to/through synchronous (time-
multiplexed and/or circuit-based) or asynchronous (character-, message-, or packet-based) equipment or interfaces for reasons of:
• Use (of capabilities special to the accessed equipment)
• Theft (such as, of intellectual property, financial assets, or toll-facility access)
• Eavesdropping (privacy invasions to humans)
• Mischief (troubling, but apparently innocuous, tampering)
• Harm (such as harmful tampering, data loss or alteration, regardless of motive or intent)
Be aware that there may be a risk of unauthorized intrusions associated with your system and/or its networked equipment. Also realize that, if
such an intrusion should occur, it could result in a variety of losses to your company (including, but not limited to, human and data privacy,
intellectual property, material assets, financial resources, labor costs, and legal costs).
Responsibility for your company's telecommunications security
The final responsibility for securing both this system and its networked equipment rests with you, an Avaya customer's system administrator,
your telecommunications peers, and your managers. Base the fulfillment of your responsibility on acquired knowledge and resources from a
variety of sources, including, but not limited to:
• Installation documents
• System administration documents
• Security documents
• Hardware-/software-based security tools
• Shared information between you and your peers
• Telecommunications security experts
To prevent intrusions to your telecommunications equipment, you and your peers should carefully program and configure your Avaya-provided
telecommunications systems and their interfaces. Your Avaya-provided software applications, as well as their underlying hardware/software
platforms and interfaces. Any other equipment networked to your Avaya products.
Warranty
Avaya Inc. provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition,
Avaya's standard warranty language, as well as information regarding support for this product, while under warranty, is available through the
following Web site:
http://www.avaya.com/support
Link disclaimer
Avaya Inc. is not responsible for the contents or reliability of any linked Web sites and does not necessarily endorse the products, services, or
information described or offered within them. We cannot guarantee that these links will work all of the time and we have no control over the
availability of the linked pages.
Trademarks
Avaya and IP Office are trademarks of Avaya Inc.
ContactStore System Admin
IP Office 40DHB0002USEU Issue 1 (2nd September 2004)
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