Chapter2; Chapter 2: Essential Administrative Tasks - Avaya IP Office User Manual

Chapter2

Chapter 2: Essential Administrative Tasks

This chapter provides an overview of procedures that you should complete to ensure that the recording
solution is operating optimally and that recordings can be easily found and replayed when required.
This section includes routine operations such as:
• Distributing instructions to your users
• Including the ContactStore server in routine system monitoring with third-party software
• Performing daily, weekly and monthly preventative maintenance procedures and archive
management procedures
It also addresses what do if your switch or recording system changes.
Note: For comprehensive instructions on system administration, you should attend the IP Office
Advanced Applications Workshop, course code AVA00484H00. Course details and registration are
available through the following website. www.avaya-learning.com
The System Administrator is responsible for completing the maintenance procedures
outlined in this chapter. Avaya is not responsible for lost data.
ContactStore System Admin
IP Office 40DHB0002USEU Issue 1 (2nd September 2004)
Page 17