Table Of Contents - Avaya IP Office Maintenance Manual

Table Of Contents

About this Book ......................................................................................................................... 1
Target Audience ......................................................................................................................................... 1
Intended Use .............................................................................................................................................. 1
Escalation ................................................................................................................................... 3
IP Office Technical Escalation Process ...................................................................................................... 3
Information for Escalating a Case .............................................................................................................. 4
Remote Access .......................................................................................................................... 7
Remote Access Options ............................................................................................................................. 7
Remote Manager Setup ............................................................................................................................. 8
Call Quality ............................................................................................................................... 11
Analog Calls Cutting Off ........................................................................................................................... 11
Calls Clearing Down Without Audible or Visual Evidence of Dialing ........................................................ 15
Calls Over IP Trunk Disconnect Without Busy Tone ................................................................................ 17
Incoming Calls to IP Phone Do Not Have Complete Transmission .......................................................... 18
ISDN Calls Cutting Off.............................................................................................................................. 20
VoIP Calls Echo or Have Poor Speech Quality ........................................................................................ 23
Call Routing.............................................................................................................................. 27
Attempts to Dial Out Locally Get Routed Over VoIP Trunks .................................................................... 27
Delay Between Incoming Analog Line Ringing and Call Presented to Extensions................................... 31
Enabling Fax Machines to Dial Out Without Dialing 9 .............................................................................. 32
Incoming Calls Connected Together ........................................................................................................ 34
LCR for Routing Calls Over IP Lines Not Working ................................................................................... 35
Not Able to Set the Outgoing Caller ID Information .................................................................................. 38
User Cannot Make External Calls and Phone Displays "No User"........................................................... 41
User is Unable to Make Internal or External Calls .................................................................................... 43
User is Unable to Receive Calls ............................................................................................................... 48
VoIP Calls Not Tagged with Priority over Data Packets ........................................................................... 51
DTE Port Maintenance ............................................................................................................. 53
DTE Port Maintenance ............................................................................................................................. 53
Hunt Groups ............................................................................................................................. 57
Hunt Group Forwarding Not Working ....................................................................................................... 57
Message Waiting Lights Not Displayed When Message is Left for a Hunt Group.................................... 59
Overflowed Calls do not Follow Overflow Group Settings ........................................................................ 61
Overflow Hunt Group Not Being Activated ............................................................................................... 62
SCN Users Can Not Contact Hunt Groups at Other Sites........................................................................ 65
Voicemail Queuing not Working for Hunt Group ...................................................................................... 66
IP Routes .................................................................................................................................. 69
Adding IP Route Breaks Connection Between IP Office and Manager .................................................... 69
Newly Created IP Route Does Not Work.................................................................................................. 71
Licenses.................................................................................................................................... 73
Backup License Key ................................................................................................................................. 73
Existing Licenses are Invalid Upon Opening or Merging System Configuration....................................... 74
IP Office License Issues ........................................................................................................................... 77
Newly Added Licenses Show Invalid or Unknown.................................................................................... 78
Restore License Keys............................................................................................................................... 79
System ...................................................................................................................................... 81
Control or Expansion Units Rebooting Constantly ................................................................................... 81
Manager Application Not Contacting the IP Office System ...................................................................... 82
Remote System Displayed Within My Configuration ................................................................................ 87
Unable to Load Bin Files After DTE Reset ............................................................................................... 88
User Account Configurations Have Reverted Back to the Defaults.......................................................... 91
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