System Settings; Server Settings - Avaya IP Office User Manual

System Settings

Use the System Settings page to view and change a number of system-wide settings as detailed in the
following section.

Server Settings

The Server page determines how the ContactStore server operates. Settings are split into two groups:
•
Those affecting the storage of recordings and details about them
• Those used to allow sending of alarms and events via email.
Each setting is described below in the order in which they are listed on screen.
Recorder Number - This defaults to 1. If you have more than one ContactStore within your business,
you should set each one to a different number to ensure that recordings made on each of your systems
are readily distinguishable from each other. The ContactStore application gives each recording a unique
recording reference number. If you do not set each of your systems to a different number, it may be
impossible to identify which system a given recording came from.
Directory Path for Recordings - This defaults to \calls beneath the path into which you installed
ContactStore. All recordings are stored beneath this root folder. Before you start recording, you can
change this path in order to use a different partition. You can also use a share on another server but only
if access rights are established such that this share is automatically visible to the application without the
need for additional authentication. Be sure that the share is always accessible to the recorder. Avaya
cannot take responsibility for failures due to network outages between the recorder and the share. To
ContactStore System Admin
IP Office 40DHB0002USEU Issue 1 (2nd September 2004)
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