Changing Your Greeting; Transfer Options - Avaya IP Office User Manual

2.2 Changing Your Greeting

You can override the system greeting with a personal greeting. This is the greeting heard by callers when they are
directed to your voicemail. At any time you can listen to your greeting and re-record it.
Edit greeting
To Listen to Your Greeting
1. Log in to your mailbox
2. Press 3 to select the option to edit your greeting.
3. Press 1 to hear your greeting. If no greeting has been recorded your will hear "The message has not yet been
recorded". You need to record a message.
To Record or Change Your Greeting
1. Log in to your mailbox
2. Press 3 to select the option to edit your greeting.
3. Press 2 to change your greeting.
4. When you are prompted speak your new greeting.
· The greeting must be longer than 3 seconds.
· A long (approximately 10 seconds) period of silence will disconnect you from voicemail.
5. Press 2 when you have finished recording your greeting.
6. Press 1 to listen to your new greeting. After you have listened to your greeting you can:
· Press 3 to save the new greeting. Your new greeting will be used.
· Press 2 to re-record the new greeting.
· Press 4 to save the new greeting for playing on a continuous loop. This option can be used to continually play
the greeting, callers will not be able to leave a message. Note that once this option is selected, the greeting
cannot be changed back to a normal greeting except by recording a new greeting.

2.3 Transfer Options

Your system administrator can set up to 3 transfer numbers for your mailbox. Callers leaving messages in your mailbox
can then press *0, *2 or *3 to be transferred to the specified numbers. Typically this feature is used to transfer callers to
the receptionist or one of your colleagues.
If you have the IP Office Phone Manager application, you can configure the destination numbers yourself through the
Phone Manager preferences (View | Preferences | Voicemail | Voicemail Transfer Options).
Contact your system administrator to find out if any transfer number have been set for your mailbox. When this feature is
set, remember to alter your
Embedded Voicemail User Guide
IP Office
Hear greeting
Change greeting
Save greeting
Save greeting as a loop
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mailbox greeting in order to inform callers of the option.
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Changing Your Settings: Changing the Mailbox Access Code
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