Lcr For Routing Calls Over Ip Lines Not Working - Avaya IP Office Maintenance Manual

LCR for Routing Calls Over IP Lines Not Working

Issue
Least Cost Routing (LCR) is configured to route external calls over the VoIP lines when the local ISDN
lines are busy or fail, but the LCR is not working when the local lines fail.
Actions for Line Failures
Calls will not follow LCR on ISDN line failures. LCR is only supported when ISDN lines are busy.
Actions for Busy Lines
For busy ISDN lines, check the following to troubleshoot LCR for VoIP lines.
I. Verify that LCR is configured correctly on Manager.
PROCEDURE
1. Log onto Manager and open the IP Office configuration.
2. From the Configuration Tree, click Least Cost Route.
3. Double-click the LCR in question.
4. On the LCR tab, check that the Time Profile selected is set correctly for the working hours
(the time period in which the customer wants external calls routed over the VoIP lines when
local lines are busy or fails). If no profile is selected, the LCR settings apply at all times.
If there is a Time Profile selected, you can view that profile setting by doing the following:
i. From the Configuration Tree, click Time Profile.
ii. Double-click the name of the time profile that was listed in the LCR configuration. A
window opens which displays time settings for that time profile.
iii. Within the Time Entry List, check that the Start/End times and Days are set
appropriately for the customer's working hours.
iv. If the entries need to be edited or deleted, right-click on it and make the necessary
selection.
5. On the Main Route tab, check the following:
Call Routing
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