Avaya IP Office Installation Manual
  1. Manuals
  2. Brands
  3. Avaya Manuals
  4. Software
  5. IP Office Phone Manager
  6. Installation manual
Avaya IP Office Installation Manual

Avaya IP Office Installation Manual

Contactstore
Hide thumbs Also See for IP Office:
Table of Contents

Advertisement

Quick Links

Download this manual See also: Maintenance Manual, Installation Manual
IP Office
ContactStore Installation Manual
40DHB0002USEV Issue 1a (10th December 2004)

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the IP Office and is the answer not in the manual?

Questions and answers

Related Manuals for Avaya IP Office

Summary of Contents for Avaya IP Office

  • Page 1 IP Office ContactStore Installation Manual 40DHB0002USEV Issue 1a (10th December 2004)

  • Page 3: Table Of Contents

    Conventions used in this guide....................10 Additional resources ........................11 Chapter 1 ..........................13 Chapter 1: Configuring Avaya System Components ................13 Configuring an IP Office user to use ContactStore..............13 Voicemail Pro..........................13 Chapter 2 ..........................15 Chapter 2: Installing ContactStore......................15 Before you install the software....................
  • Page 4 Table Of Contents Search and Replay problems ..................... 39 Contacting technical support........................ 42 ContactStore Installation Manual Page iv IP Office 40DHB0002USEV Issue 1a (10th December 2004)

  • Page 5: Legal

    Warranty Avaya Inc. provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya's standard warranty language, as well as information regarding support for this product, while under warranty, is available through the following Web site: http://www.avaya.com/support...
  • Page 6 • The end-user documentation included with the redistribution, if any, must include the following acknowledgment: "This product includes software developed by the Apache Software Foundation (http://www.apache.org/)." Alternately, this acknowledgment may appear in the software itself, if and wherever such third-party acknowledgments normally appear. ContactStore Installation Manual Page 6 IP Office 40DHB0002USEV Issue 1a (10th December 2004)
  • Page 7 Portions of this software are based upon public domain software originally written at the National Center for Supercomputing Applications, University of Illinois, Urbana-Champaign. Avaya support For support please contact with your system maintainer. ContactStore Installation Manual Page 7 IP Office 40DHB0002USEV Issue 1a (10th December 2004)

  • Page 9: Preface

    Preface About this guide The IP Office ContactStore Installation and Configuration Guide provides details of how to install and configure IP Office ContactStore software. The procedures in this document assume that the system has been planned and designed in accordance with the IP Office ContactStore Prerequisites Guide.

  • Page 10: Conventions Used In This Guide

    Situations that can result in harm to hardware or A fractured or broken ferrite is not equipment effective for EMC control. ContactStore Installation Manual Page 10 IP Office 40DHB0002USEV Issue 1a (10th December 2004)

  • Page 11: Additional Resources

    Avaya IP Office 3.0 Voicemail Pro Installation • Avaya IP Office 3.0 License & Feature Key Server Manual • Avaya IP Office Installation Manual Note: Avaya IP Office documentation is available through the Avaya online support Web site, http://support.avaya.com. ContactStore Installation Manual Page 11 IP Office...

  • Page 13: Chapter 1

    Chapter 1 Chapter 1: Configuring Avaya System Components This chapter shows how to configure IP Office so that it works correctly with the ContactStore software. This Chapter details only those configuration tasks that are required for proper operation of IP Office ContactStore.
  • Page 14 Chapter1 ContactStore Installation Manual Page 14 IP Office 40DHB0002USEV Issue 1a (10th December 2004)

  • Page 15: Chapter 2

    The following sections describe procedures that you need to complete before you install the ContactStore software. The following scenarios are supported by Avaya for installing the IP Office ContactStore solution. These scenarios relate to installing the ContactStore and Voicemail Pro application.

  • Page 16: Implementing Advanced Configuration Options

    The installation should complete within a few minutes. You will be required to reboot the server in order to complete the installation. After rebooting; 6. Connect the ContactStore server to the IP Office via the Local Area Network port. 7. Verify connection by entering http://myservername:8888/ in your browser, replacing myservername with the IP address or hostname of the ContactStore.

  • Page 17: Adding Hierarchical File Storage Support

    Create and set a registry key on the ContactStore server to tell ContactStore the location of the share. Set the key HKEY_LOCAL_MACHINE\SOFTWARE\Network Alchemy\Voicemail\Directories\VRLDir to be a string containing the name of the share. ContactStore Installation Manual Page 17 IP Office 40DHB0002USEV Issue 1a (10th December 2004)

  • Page 19: Chapter 3

    Once one or more of your IP Office systems has had a full license installed and a recording has been made, you will continue to receive daily warnings about the trial period - for any other IP Office systems which are not licensed. Recordings made on these unlicensed systems will continue to be processed up to 45 days from the date of the first recording (made by the system as a whole) but thereafter recordings made on these systems will be deleted rather than processed.

  • Page 20: Initial Login

    You are then redirected to the Change Password page, shown in the following screen. 6. Leaving the Old Password field blank, enter a New Password and enter it again in the Verify New Password box. ContactStore Installation Manual Page 20 IP Office 40DHB0002USEV Issue 1a (10th December 2004)
  • Page 21 You are now logged into the system and the Introduction page is displayed. Unless there are already any recordings to process and you have installed a full license, you will see the timed trial warning as shown below. ContactStore Installation Manual Page 21 IP Office 40DHB0002USEV Issue 1a (10th December 2004)
  • Page 22 Chapter3 Proceed to the next chapter to configure your system. ContactStore Installation Manual Page 22 IP Office 40DHB0002USEV Issue 1a (10th December 2004)

  • Page 23: Chapter 4

    Once you have completed the licensing, you need to verify the ContactStore configuration. In most cases, the default settings for many of the configuration options in IP Office ContactStore are valid. However, there are some settings that have no defaults. This chapter explains how to set these options.

  • Page 24: System Settings

    You can also use a share on another server but only if access rights are established such that this share is automatically visible to the application without the need for additional authentication. Be sure that the share is always accessible to the recorder. Avaya cannot take responsibility for failures due ContactStore Installation Manual...
  • Page 25 Leave this blank unless your SMTP server requires that any sender be authenticated first. If required, set the password of the SMTP account here. The password is masked when entered in this field. Send alarm/event email to ContactStore Installation Manual Page 25 IP Office 40DHB0002USEV Issue 1a (10th December 2004)

  • Page 26: Security

    To avoid locking yourself out of the system by accident, first create a user record for each administrator you need, then add search and replay only users. ContactStore Installation Manual Page 26 IP Office 40DHB0002USEV Issue 1a (10th December 2004)
  • Page 27 You can then paste it into the next account, saving a lot of typing and potential for error. Note: You do not have to allow a user any replay rights but the only practical uses for this would be: ContactStore Installation Manual Page 27 IP Office 40DHB0002USEV Issue 1a (10th December 2004)
  • Page 28 You cannot delete the last administrator account once you have set one up. You must enter a new administrator account before you can delete the (previously only) other. ContactStore Installation Manual Page 28 IP Office 40DHB0002USEV Issue 1a (10th December 2004)

  • Page 29: Completing The Configuration

    If you logged into the application with a local user account, you should always use the Logout link from any page in the Administration application to exit the application. ContactStore Installation Manual Page 29 IP Office 40DHB0002USEV Issue 1a (10th December 2004)

  • Page 31: Chapter 5

    Chapter 5 Chapter 5: Completing the System Setup Once you have installed and configured the IP Office ContactStore, you need to verify that the recorder is storing and indexing recordings correctly. This chapter provides guidelines for testing the system. It also explains how to use the ContactStore Search and Replay application.
  • Page 32 IP address are the same; you must add the URL to the list exactly as you type it in the address bar. 8. Click OK. Note: You can also specify that sites that bypass the proxy server are in this Zone. ContactStore Installation Manual Page 32 IP Office 40DHB0002USEV Issue 1a (10th December 2004)

  • Page 33: Accessing Search And Replay

    Use the link at the top left to access the Search and Replay page. The Search and Replay page also provides a link to return to the administration pages. Otherwise, once you log in, the Search and Replay page is displayed: ContactStore Installation Manual Page 33 IP Office 40DHB0002USEV Issue 1a (10th December 2004)

  • Page 34: Searching For Calls

    "starts with N" or "ends with A" or "includes N/A" in the Search field; this tag is not present in the database. ContactStore Installation Manual Page 34 IP Office 40DHB0002USEV Issue 1a (10th December 2004)

  • Page 35: Viewing Results

    Duration • Parties • Target - Incoming, Outgoing, Internal or External number dialed (which may not be the same as the number that actually answered the call). ContactStore Installation Manual Page 35 IP Office 40DHB0002USEV Issue 1a (10th December 2004)

  • Page 36: Playing A Call

    Click anywhere in the audio waveform to play from that point in the call. Click just to the left of the audio waveform to play from the very beginning of the call. ContactStore Installation Manual Page 36 IP Office 40DHB0002USEV Issue 1a (10th December 2004)

  • Page 37: Completing User Configuration

    Monitor the system status regularly over the first few days of operation to confirm that utilization levels and storage volumes are in line with your expectations. You can reconfigure or add additional storage if necessary. ContactStore Installation Manual Page 37 IP Office 40DHB0002USEV Issue 1a (10th December 2004)

  • Page 38: Appendix A: Troubleshooting

    Administration Guide. Setting the log level You can set the level of messages logged for the ContactStore for IP Office without changing the properties file and restarting the service. To set the level from the System Administration page, request the URL http://mycontactstore:8888/servlet/test?log=DEBUG Replace mycontactstore with the address of your ContactStore server.

  • Page 39: Search And Replay Problems

    If you can see the list of calls that matched your search criteria, but cannot actually play them, look at the area at the top of the browser page where the "graph" of the audio normally shows and match your symptoms to one of the following: ContactStore Installation Manual Page 39 IP Office 40DHB0002USEV Issue 1a (10th December 2004)
  • Page 40 Check disk space in all partitions. If any of these is less than 50MB, this may be the problem. Check for build up of log files. Check that the call details database hasn't exceeded the available ContactStore Installation Manual Page 40 IP Office 40DHB0002USEV Issue 1a (10th December 2004)
  • Page 41 Check that the Tomcat server is running - service name 'ContactStore' • Check for messages in the web log files. • Reboot the ContactStore server and watch for error messages on startup. ContactStore Installation Manual Page 41 IP Office 40DHB0002USEV Issue 1a (10th December 2004)

  • Page 42: Contacting Technical Support

    Appendix A Contacting technical support If you are having trouble using Avaya software, you should: 1. Retry the action. Carefully follow the instructions in written or online documentation. 2. Check the documentation that came with your hardware for maintenance or hardware-related issues.
  • Page 44 Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specifications at its discretion.

This manual is also suitable for:

Ip office contactstore

Table of Contents