Default Sizing - Avaya IP Office Phone Manager User Manual

Default Sizing

Phone Manager Users Guide
IP Office
Park ID
By default each Park button in the Call Park Area is configured for the four
system park areas which means a parked call can be picked up at any
extension. See also "Park a Call" on page 40.
However you may wish to create personal/group park areas where Users
can only pick up the call if they know the Park ID (maximum 9 characters).
In the above example a call parked on the fourth Park button uses Park ID
55. Other users who wish to pick up this call can either configure one of
their own Park IDs also for 55 or use a short code (for example *38*55# - if
your system is using the Error! Reference source not found. - please
contact your System Administrator).
You can also use text to create a Park ID, however another User is not able
to pick up a call parked in this area using a short code.
Queue ID
Phone Manager Pro only. The Queue ID tab allows you to select up to two
Hunt Groups. You are then able to monitor the number of calls being held
in their queues. See also "Working with Queues" on page 43.
The Hunt Group must already exist on the System and must have Queuing
enabled - please contact your System Administrator. Each drop down box
gives a list of valid Hunt Groups that can be chosen.
The Queue tab then appears in Call History and displays two Queue
monitors that indicates the number of calls currently queued for the
specified Hunt Groups. Each call held in a queue is indicated by a blue
box. When the mouse pointer is moved over a Queue monitor the number
of calls in the queue is displayed in the Hint Box.
Door Release
Phone Manager Pro only. The Door Release tab in Configure Preferences
allows you to create a button to open a door from Phone Manager Pro thus
making it easier to control the door while on the telephone.
1. In the Door Name box enter the name you wish to appear on the button
2. In the Door Code box enter the short code configured on the main
system to open the door - please contact your System Administrator.
The Door tab then appears in the Call History pane with a button for each
door configured.
This option is used to return the Phone Manager window to its original size.
•
Clicking the Yes button resizes the Phone Manager window to its
default size.
•
Clicking the No button cancels the resizing request and returns you to
the Phone Manager window.
40DHB0002USAR Issue 6 (03/04/2002)
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