One Touch Transfer; Modem Access Support - Avaya IP Office Basic Edition Manual

2.6 One Touch Transfer

IP Office Basic Edition 6.1 and higher supports one touch transfer operation with a number of different button types. With
a call currently connected, the user can start the transfer process by pressing a button pre configured for the destination
rather than having to first press TRANSFER.
The button types that support this operation are listed below. Buttons programmed for voice or page calls can be used.
·
Auto Dial ICM
·
Auto Dial ICM - Page
·
Group Calling - Ring
·
Group Calling - Page
·
Group Hunting - Ring
·
Group Hunting - Page
·
Simultaneous Page
1. With a currently connected call, the user starts the transfer by pressing the button programmed for the transfer
destination.
2. The system seizes an Intercom or call appearance button. If no button is available, the button press is ignored.
3. When an button is seized, the system puts the connected call on hold pending transfer and makes the voice or
page call to the transfer destination.
4. The user can switch between calls using the appropriate button for each call.
·
If the transfer destination is busy, the transfer cannot be completed. The user should press the appropriate
appearance button for the held call to reconnect to the caller.
5. The user can complete the transfer by going on hook by either:
·
Replacing the handset, pressing SPEAKER or pressing HEADSET depending on how they were handling the
call being transferred.
·
Pressing TRANSFER.
·
Selecting the Complete soft key on the display.
·
Calls transferred using one touch transfer are still subject to voicemail coverage or transfer return in the same way
as normal transferred calls.
·
Using this feature and trying to complete a transfer to a door-phone, or a loudspeaker paging extension, is not
allowed. The transfer attempts is dropped and the original call remains on hold.

2.7 Modem Access Support

The first analog line port in any IP Office Basic Edition system can be used for V32 modem access. The line is switched
between modem operation and normal voice call operation by dialing *9000*. When operating as a modem, the line
cannot be used for normal voice calls.
For IP Office Basic Edition 6.1 and higher the modem can also be accessed as extension 76. This can be used as the
destination in an auto attendant, DID or SIP trunk call map. This allows remote access on lines other than the first analog
line.
Remote access requires entry of the user name and password used for system web management as the connection name
and password.
Phone Based Administration
IP Office Basic Edition
Comments on this document? infodev@avaya.com
- Issue 6a (Thursday, February 22, 2018)
Page 64