Changing Prompts And Prompt Short Codes - Avaya IP Office Installation Manual

Embedded Voicemail Installation Guide
5. Create a short code such as the following example:
6. Click OK to add the new short code.
7. In the auto attendant, select the key that the caller should use. Set its Action to Transfer to
Operator. Set the destination to *99.
8. Click OK and use
9. External callers to the auto-attendant selecting that right option will now be challenged to enter
the mailbox number and then the mailbox access code. Each should be followed by #. If entered
correctly they will be able to collect messages.

Changing Prompts and Prompt Short Codes

The short codes automatically created for each auto attendant allow the recording of the various auto
attendant prompts. The short code telephone number indicates the name of the auto attendant service
and which prompt the short code records.
The telephone number part takes the form AA:Name.x, where Name is the name of the auto attendant
service, and x is 1 for the morning greeting, 2 for the afternoon greeting, 3 for the evening greeting and 4
for the menu options prompt.
When using any of these short codes, users are given the option 1 to hear the current prompt, 2 to
record a new prompt and 3 to save the new prompt.
To prevent abuse of these default short codes, they can be deleted or changed. They can also be
removed from the system short codes section and rebuilt in the user short codes of a trusted user.
Using the Dial feature, the short codes can be assigned to a DSS key. This allows quick access and
recording of any prompts that change frequently.
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to send the configuration back to the Small Office Edition.
Embedded Voicemail Installation Guide
IP Office