Appendix A: Troubleshooting; Setting The Log Level; My Install Cd Doesn't Autorun In Windows; Administration Page Access Problems - Avaya IP Office Installation Manual

Appendix A
Appendix A

Appendix A: Troubleshooting

This chapter addresses problems that may be encountered during software installation and
configuration. The problems are listed under the following categories:
•

Setting the log level

•

Administration page access problems

• Search and Replay problems
Additional troubleshooting information is available in the ContactStore for IP Office System
Administration Guide.
Setting the log level
You can set the level of messages logged for the ContactStore for IP Office without changing the
properties file and restarting the service.
To set the level from the System Administration page, request the URL
http://mycontactstore:8888/servlet/test?log=DEBUG
Replace mycontactstore with the address of your ContactStore server.
To set it back again, enter the same URL, replacing DEBUG with INFO. The command is case-sensitive.
Using this method changes the log level temporarily; it will revert to normal the next time that the system
is rebooted. If you change the log level in the properties file, it remains set to DEBUG which could
overflow the disk.

My install CD doesn't autorun in Windows

Use Explorer to view the contents of the CD. Double-click the setup icon to start the program.
Administration page access problems
Cannot access the "Login" page
If you cannot access the Administration application, try the following:
• Ping the server to confirm that connectivity is possible. If not, trace the network connections
between client and server and double-check the server's IP address, default gateway etc.
•
Use the numeric dot notation IP address instead of the hostname. If this works, then the
hostname is wrong or cannot be translated by your DNS services.
• Use the browser installed on the server itself to access the application at:
http://localhost:8888
If this works, then the problem is in the network between server and client. If it does not work,
then the problem may be with the Tomcat web server which runs as a Windows service called
'ContactStore'
• Verify that the MSDE database service is running on the server.
Change Password page appears but not Contents Page
If you managed to set a new password you will need to use this for all subsequent logins, even if you did
not reach the main Administration page.
ContactStore Installation Manual
IP Office 40DHB0002USEV Issue 1a (10th December 2004)
Page 38