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Avaya IP Office Job Aid

Manual call recording
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Download this manual See also: Maintenance Manual, User Manual
IP Office - Job Aid
Voicemail Pro Manual Call Recording
Summary
Once Voicemail Pro is installed, users are able to trigger manual call recording via
there phone or through the IP Office applications. This document looks at the
various methods that can be used and at those settings avaiable to adjust how
manual call recording operates.
For details of automatic call recording, refer to "Job Aid 062: Voicemail Pro Auto-
Recording".
076 Issue 1 (2nd December 2003)

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Summary of Contents for Avaya IP Office

  • Page 1 Once Voicemail Pro is installed, users are able to trigger manual call recording via there phone or through the IP Office applications. This document looks at the various methods that can be used and at those settings avaiable to adjust how manual call recording operates.
  • Page 2 • Advice on Call Recording (AOCR): Depending on the IP Office's location, it may be a local or national requirement to warn those involved in a call that they are being recorded. One method to do this is to enable the AOCR message provided by the Voicemail Pro server.

  • Page 3: Manager Configuration

    6. Click on OK. 7. Click on to send the configuration back to the IP Office. If user, hunt group and/or account codes were the only changes made, select Merge Config.

  • Page 4: Voicemail Pro Configuration

    "advice on call recording" prompt. • The prompt is the file "aor_00.wav". This is located in the appropriate c:\Program Files\Avaya\IP Office\Voicemail Server\WAVS sub-folder for each language on the Voicemail Pro server. Additionally the maximum recording time is controlled by the maximum message length setting for Voicemail Pro.

  • Page 5: Using Dss Keys

    1. Place the current call on hold and then press the DSS key. 2. The held call is reconnected and recording is started. Voicemail Pro Manual Call Recording Page 5 IP Office - Job Aid 076 Issue 1 (2nd December 2003)

  • Page 6: Using Short Codes

    • Shortcode: *96*N# • Telephone Number: N • Line Group ID: 0 • Feature: CallRecord Voicemail Pro Manual Call Recording Page 6 IP Office - Job Aid 076 Issue 1 (2nd December 2003)
  • Page 7 The $UUI variable is supported from Voicemail Pro 1.3.15 onwards. Whenever recording is triggered, $UUI contains the user name of the user who that triggered the recording process. Voicemail Pro Manual Call Recording Page 7 IP Office - Job Aid 076 Issue 1 (2nd December 2003)
  • Page 8 The publication of information in this document does not imply freedom from patent or other protective rights of Avaya or others. Intellectual property related to this product (including trademarks) and registered to Lucent Technologies have been transferred or licensed to Avaya.

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