Avaya IP Office ( User Manual
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Avaya IP Office ( User Manual

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IP Office (R3.0)
2402 User's Guide
40DHB0002UKEX – Issue 1 (5th February 2005)

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  • Page 1 IP Office (R3.0) 2402 User’s Guide 40DHB0002UKEX – Issue 1 (5th February 2005)

  • Page 2: Table Of Contents

    DNDX+ - Do Not Disturb Exception Add................15 DNDX - Do Not Disturb Exception Delete ................16 DPkUp - Directed Call Pickup ....................16 Page ii IP Office (R3.0) 2402 User’s Guide Contents 40DHB0002UKEX – Issue 1 (5th February 2005)
  • Page 3 PickM - Call Pickup Members ....................25 Prog - Abbreviated Dial Program ................... 25 Quota - Clear Quota....................... 25 Queue - Call Queue ....................... 25 2402 User’s Guide Page iii IP Office (R3.0) 40DHB0002UKEX – Issue 1 (5th February 2005)
  • Page 4 Making Calls ........................ 31 Answering Calls......................31 Call Forwarding ......................32 Diverting Calls ......................32 Do Not Disturb ......................32 Voicemail ........................33 Default Feature Codes ....................33 Index..................... 34 IP Office (R3.0) 2402 User’s Guide 40DHB0002UKEX – Issue 1 (5th February 2005)

  • Page 5: The 2402 Telephone

    The 2402 Telephone Overview of the 2402 This guide covers the use of the Avaya 2402 telephone, running in Key and Lamp mode, on Avaya IP Office telephone systems operating with IP Office Software release 3.0. The diagram below shows the main 2402 telephone features.

  • Page 6: Call Appearance Keys

    System Features that you can always access yourself by dialing short codes, e.g. *17 to listen to your VoiceMail messages. Page 6 - The 2402 Telephone IP Office (R3.0) 2402 User’s Guide Call Appearance Keys 40DHB0002UKEX – Issue 1 (5th February 2005)

  • Page 7: Basic Call Handling Features

    (up to 24 digits) you dialed. To redial the last number that you dialed: 1. Press Redial. IP Office (R3.0) 2402 User’s Guide Basic Call Handling Features - Page 7 40DHB0002UKEX – Issue 1 (5th February 2005) Answering a Call...

  • Page 8: Headset Working

    Call Appearance button ( ) will drop the first call. 3. To transfer a held call seeTransfer on page 9. Page 8 - Basic Call Handling Features IP Office (R3.0) 2402 User’s Guide Headset Working 40DHB0002UKEX – Issue 1 (5th February 2005)

  • Page 9: Transfer

    Your Message lamp turns on when a caller has left a message for you. 1. Press the button to retrieve your messages, and follow the audible prompts. IP Office (R3.0) 2402 User’s Guide Basic Call Handling Features - Page 9 40DHB0002UKEX – Issue 1 (5th February 2005)

  • Page 10: Feature Key

    Appearance keys, respond with the full and correct displays in all cases. Consult your System Administrator for details. Page 10 - Feature Key IP Office (R3.0) 2402 User’s Guide Overview of the Feature Key 40DHB0002UKEX – Issue 1 (5th February 2005)

  • Page 11: Dial

    Admin - Self-Administer Access menus for programming functions against display keys. This function is currently not supported on the 2402 telephone. IP Office (R3.0) 2402 User’s Guide Feature Key - Page 11 40DHB0002UKEX – Issue 1 (5th February 2005) Overview of the Feature Key...

  • Page 12: Apear - Appearance

    This also overrides call waiting indication when the user has a call on hold. Page 12 - Feature Key IP Office (R3.0) 2402 User’s Guide Overview of the Feature Key 40DHB0002UKEX – Issue 1 (5th February 2005)

  • Page 13: Cfrwd - Call Forwarding All

    This function will not work if the extension has a current call. [User | Digital Telephony | Advanced | Call | Conference Add] IP Office (R3.0) 2402 User’s Guide Feature Key - Page 13 40DHB0002UKEX – Issue 1 (5th February 2005)

  • Page 14: Cpark - Call Park

    [User | Digital Telephony | Advanced | Call | Call Waiting Suspend] See also: Resum - Resume Call on page 27. • Page 14 - Feature Key IP Office (R3.0) 2402 User’s Guide Overview of the Feature Key 40DHB0002UKEX – Issue 1 (5th February 2005)

  • Page 15: Dcw - Dial Cw

    [User | Digital Telephony | Advanced | Do Not Disturb | Do Not Disturb Exception Add] See also: • DNDX - Do Not Disturb Exception Delete on page 16. IP Office (R3.0) 2402 User’s Guide Feature Key - Page 15 40DHB0002UKEX – Issue 1 (5th February 2005) Overview of the Feature Key...

  • Page 16: Dndx - Do Not Disturb Exception Delete

    Dials a specified number regardless of any call barring applied to the user. This function is currently not supported on the 2402 telephone. Page 16 - Feature Key IP Office (R3.0) 2402 User’s Guide Overview of the Feature Key 40DHB0002UKEX – Issue 1 (5th February 2005)

  • Page 17: Flash - Flash Hook

    Feature and then the relevant dial pad digit switches the extension's use of forward on busy off. [User | Digital Telephony | Advanced | Forward | Forward On Busy Off] IP Office (R3.0) 2402 User’s Guide Feature Key - Page 17 40DHB0002UKEX – Issue 1 (5th February 2005)

  • Page 18: Fwdh+ - Forward Hunt Group Calls On

    [User | Digital Telephony | Advanced | Forward | Forward On No Answer Off] Page 18 - Feature Key IP Office (R3.0) 2402 User’s Guide Overview of the Feature Key 40DHB0002UKEX – Issue 1 (5th February 2005)

  • Page 19: Fwuon - Forward Unconditional On

    Follow Me To number to that of this extension. Calls to the target extension are then forwarded to this extension. [User | Digital Telephony | Advanced | Follow Me | Follow Me Here] IP Office (R3.0) 2402 User’s Guide Feature Key - Page 19 40DHB0002UKEX – Issue 1 (5th February 2005)

  • Page 20: Here- - Follow Me Here Cancel

    [User | Digital Telephony | Advanced | Call | Clear Hunt Group Night Service] Page 20 - Feature Key IP Office (R3.0) 2402 User’s Guide Overview of the Feature Key 40DHB0002UKEX – Issue 1 (5th February 2005)

  • Page 21: Hgos+ - Set Hunt Group Out Of Service

    If the target extension is busy or not available, the call will follow any forwarding or diversion to voicemail that has been set. [User | Digital Telephony | Emulation | Automatic Intercom] IP Office (R3.0) 2402 User’s Guide Feature Key - Page 21 40DHB0002UKEX – Issue 1 (5th February 2005)

  • Page 22: Icseq - Set Inside Call Sequence

    Logs the current user off the extension. This function is currently not supported on the 2402 telephone. Page 22 - Feature Key IP Office (R3.0) 2402 User’s Guide Overview of the Feature Key 40DHB0002UKEX – Issue 1 (5th February 2005)

  • Page 23: Music - Hold Music

    Park - Call Park to Other Extension on page 24. • Ride - Ride Call on page 28. IP Office (R3.0) 2402 User’s Guide Feature Key - Page 23 40DHB0002UKEX – Issue 1 (5th February 2005) Overview of the Feature Key...

  • Page 24: Park - Call Park To Other Extension

    • CPkUp - Call Pickup on page 14. • DPkUp - Directed Call Pickup on page 16. Page 24 - Feature Key IP Office (R3.0) 2402 User’s Guide Overview of the Feature Key 40DHB0002UKEX – Issue 1 (5th February 2005)

  • Page 25: Pickg - Call Pickup Group

    [User | Digital Telephony | Advanced | Call | Call Queue] See also: • DCW - Dial CW on page 15. IP Office (R3.0) 2402 User’s Guide Feature Key - Page 25 40DHB0002UKEX – Issue 1 (5th February 2005) Overview of the Feature Key...

  • Page 26: Rbak+ - Ringback When Free

    Listn - Call Listen on page 22 • Steal - Call Steal on page 29 • Intru - Call Intrude on page 22 Page 26 - Feature Key IP Office (R3.0) 2402 User’s Guide Overview of the Feature Key 40DHB0002UKEX – Issue 1 (5th February 2005)

  • Page 27: Relay - Relay Pulse

    [User | Digital Telephony | Advanced | Call | Retrieve Call] See also: • Hold - Hold Call on page 21 IP Office (R3.0) 2402 User’s Guide Feature Key - Page 27 40DHB0002UKEX – Issue 1 (5th February 2005) Overview of the Feature Key...

  • Page 28: Ride - Ride Call

    When on, dialed digit are replaced by s on the display. [User | Digital Telephony | Emulation | AD Suppress] Page 28 - Feature Key IP Office (R3.0) 2402 User’s Guide Overview of the Feature Key 40DHB0002UKEX – Issue 1 (5th February 2005)

  • Page 29: Steal - Call Steal

    This function does not require any data entered when programmed. [User | Digital Telephony | Emulation | Time of Day] IP Office (R3.0) 2402 User’s Guide Feature Key - Page 29 40DHB0002UKEX – Issue 1 (5th February 2005)

  • Page 30: Toggl - Toggle Calls

    [User | Digital Telephony | Advanced | Set | Set Wrap Up Time] See also: • NATim - Set No Answer Time on page 23. Page 30 - Feature Key IP Office (R3.0) 2402 User’s Guide Overview of the Feature Key 40DHB0002UKEX – Issue 1 (5th February 2005)

  • Page 31: System Features

    Note: If your phone rings for any longer than a specified period (15 seconds in default), any re-direction feature that you have activated, such as voicemail or call forwarding, will come into effect. IP Office (R3.0) 2402 User’s Guide System Features - Page 31 40DHB0002UKEX – Issue 1 (5th February 2005)

  • Page 32: Call Forwarding

    *11*N# to delete a number from the exception list. Note: Your callers, other than your exceptions, either hear busy tone or are re- directed to your voicemail. Page 32 - System Features IP Office (R3.0) 2402 User’s Guide Call Forwarding 40DHB0002UKEX – Issue 1 (5th February 2005)

  • Page 33: Voicemail

    Forward on busy number Call Pick Up Any *70*N# Dial Physical Extn by Number Call Pick Up Group *71*N# Dial Physical Extn by ID IP Office (R3.0) 2402 User’s Guide System Features - Page 33 40DHB0002UKEX – Issue 1 (5th February 2005) Voicemail...

  • Page 34: Index

    Intercom ......21, 22 Hunt Group Out of Service..21 Hunt Group Calls Off....18 Internal Auto-Answer ....20 Clear Quota......25 Hunt Group Calls On....18 IP Office (R3.0) 2402 User’s Guide Index - Page 34 40DHB0002UKEX – Issue 1 (5th February 2005)
  • Page 35 No Answer Time.....23 Priority Call....... 24 Outside Call Sequence ..23 Prog ......... 25 Ringback Sequence ....26 Queue ........25 Wrap Up Time ......30 Quota ........25 2402 User’s Guide Page 35 IP Office (R3.0) 40DHB0002UKEX – Issue 1 (5th February 2005)
  • Page 36 ™ All trademarks identified by the ® or are registered trademarks or trademarks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners. This document contains proprietary information of Avaya and is not to be disclosed or used except in accordance with applicable agreements.

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