Queue State Time - Avaya IP Office User Manual

3.34 Queue State Time

Queue State Time
· This statistic is only available for queues.
· It shows the time the queue has been in its current state.
· The related statistic Queue State
Statistic Settings
All supervisors can customize the settings of each statistic column included in a view. The changes are applied to the
existing data since the last
Settings. Customize the statistics settings as required and then click Update.
· State Alarms
This statistic can be set to provide alarms when it has been in any selected state for a set time. Different
thresholds times can be set for each of the states selectable in the drop down list.
· When enabled, the background color of the cells is used to indicate their current alarm state.
Enabled / Cleared
(Green)
· Alarms and warning are updated approximately every 8 seconds.
· Alarms and warnings are automatically cleared when the cell value returns to the threshold level.
· Agents and supervisors can acknowledge alarms and warnings in their views by clicking on the colored
cell. This only affects their view. Acknowledging an alarm also removes it from the alarm list.
· The alarm and warning settings are applied to all cells in the statistic column. When applied to an agent
statistic, the same setting is are applied to the whole column, even when you change which queue's
agents are being viewed.
· Note that when enabling or disabling alarms and warnings, the new settings only get used at the next
change in the value of the relevant cells.
· State
Select the state for which you want to set and adjust the alarm.
· State Threshold
Select to enable an alarm for the currently shown state and to set the threshold for the state's alarm.
CCR 1.0 User Guide
IP Office
81
can be used the show current state.
80
view statistics reset . Click on the statistic name at the top of the column and select
30
Warning
(Yellow)
Alarm Acknowledged
(Red) (Blue)
15-601130 Issue 1k (22 May 2009)
Statistics: Queue State
Page 81