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Avaya IP Office User Manual

Embedded voicemail
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IP Office
Embedded Voicemail User Guide
15-604067 Issue 11a - (18 April 2011)

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Summary of Contents for Avaya IP Office

  • Page 1 IP Office Embedded Voicemail User Guide 15-604067 Issue 11a - (18 April 2011)
  • Page 2 Avaya is not responsible for the contents or reliability of any linked Web sites consent of Avaya can be a criminal, as well as a civil, offense under the referenced within this site or documentation(s) provided by Avaya. Avaya is applicable law.

  • Page 3: Table Of Contents

    2.1 Changing the Mailbox Access Code ..............16 2.2 Changing Your Greeting ..............17 2.3 Transfer Options ..............17 2.4 Record Your Name ..............18 Visual Voice Index ................23 Embedded Voicemail User Guide Page 3 IP Office 15-604067 Issue 11a (18 April 2011)

  • Page 5: Accessing Your Mailbox And Messages

    Chapter 1. Accessing your Mailbox and Messages Embedded Voicemail User Guide Page 5 IP Office 15-604067 Issue 11a (18 April 2011)
  • Page 7 Once a new message has been listened to, it is marked as 'old' and is automatically deleted after 24 hours. If you do not want the message deleted, you must mark it as 'saved' by pressing 5 whilst listening to the message. Embedded Voicemail User Guide Page 7 IP Office 15-604067 Issue 11a (18 April 2011)

  • Page 8: Caller Options

    1.2 Default Mailbox Controls You can use the following IP Office dialing short codes to control your mailbox. These are default system features which can be changed or altered by your system administrator. For users with Avaya telephones that include programmable buttons, your system administrator can also assign these functions to the buttons.

  • Page 9: Listening To Your Messages

    1. Press 5 when listening to a new or old message. To Listen to Saved Messages Login to your mailbox. 2. Press 2 to listen to your saved messages. Embedded Voicemail User Guide Page 9 IP Office 15-604067 Issue 11a (18 April 2011)
  • Page 10 Embedded Voicemail User Guide Page 10 IP Office 15-604067 Issue 11a (18 April 2011)

  • Page 11: Forwarding A Message

    1. While you listen to a message, press **. If a CLI was received when the message was left, a call will be placed on that CLI. Embedded Voicemail User Guide Page 11 IP Office 15-604067 Issue 11a (18 April 2011)

  • Page 12: Voicemail Email

    1.6 Voicemail Email For IP Office 4.2+ (excluding Small Office Edition), Embedded Voicemail supports Voicemail Email functions. You can have notification of new messages sent to your email address. The notification can be a simple alert to tell you that you have a message or a copy of the voicemail message if required.

  • Page 13: Outcalling

    Log in to your mailbox 2. Press *07 to access your outcalling settings. 3. Press 9 to switch outcalling on. Turning Outcalling Off Log in to your mailbox Embedded Voicemail User Guide Page 13 IP Office 15-604067 Issue 11a (18 April 2011)
  • Page 14 2. Press *07 to access your outcalling settings. 3. Press 6 to switch outcalling off. Embedded Voicemail User Guide Page 14 IP Office 15-604067 Issue 11a (18 April 2011)

  • Page 15: Changing Your Settings

    Chapter 2. Changing Your Settings Embedded Voicemail User Guide Page 15 IP Office 15-604067 Issue 11a (18 April 2011)

  • Page 16: Changing The Mailbox Access Code

    4. When you are asked to enter your new access code, press #. 5. When you are asked to re-enter your access code, press #. Your access code will have been removed. Embedded Voicemail User Guide Page 16 IP Office 15-604067 Issue 11a (18 April 2011)

  • Page 17: Changing Your Greeting

    *0, *2 or *3 to be transferred to the specified numbers. Typically this feature is used to transfer callers to the receptionist or one of your colleagues. If you have the IP Office Phone Manager application, you can configure the destination numbers yourself through the Phone Manager preferences (View | Preferences | Voicemail | Voicemail Transfer Options).

  • Page 18: Record Your Name

    7. Press 1 to listen to your new name recording. After you have listened you can: · Press 3 to save the new recording. · Press 2 to record the name again. Embedded Voicemail User Guide Page 18 IP Office 15-604067 Issue 11a (18 April 2011)

  • Page 19: Visual Voice

    Chapter 3. Visual Voice Embedded Voicemail User Guide Page 19 IP Office 15-604067 Issue 11a (18 April 2011)
  • Page 20 Password Change the voicemail mailbox password. To do this requires entry of the existing password. Embedded Voicemail User Guide Page 20 IP Office 15-604067 Issue 11a (18 April 2011)
  • Page 21 If pressed when you have a call is connected, the Visual Voice button allows entry of an extension number for direct to voicemail transfer of the connected call. Embedded Voicemail User Guide Page 21 IP Office 15-604067 Issue 11a (18 April 2011)

  • Page 23: Index

    Skip Message 9 Turn Voicemail Off 8 Turn Voicemail On 8 Voicemail 7 Voicemail Reception 17 Voicemail Ringback Off 8 Voicemail Ringback On 8 Your Mailbox 7 Embedded Voicemail User Guide Page 23 IP Office 15-604067 Issue 11a (18 April 2011)
  • Page 25 Embedded Voicemail User Guide Page 25 IP Office 15-604067 Issue 11a (18 April 2011)
  • Page 26 Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specifications at its discretion. The publication of information in this document does not imply freedom from patent or other protective rights of Avaya or others.

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