System Settings - Avaya IP Office Installation Manual

Chapter4

System Settings

Check all the settings on the System Settings page immediately after accepting the License Agreement.
Server
The Server page determines how the ContactStore server operates. Settings are split into two groups:
• Those affecting the storage of recordings and details about them.
• Those used to allow sending of alarms and events via email.
Each setting is described below in the order in which they are listed on screen.
Recorder Number
This defaults to 1. If you have more than one ContactStore within your business, you should set each
one to a different number to ensure that recordings made on each of your systems are readily
distinguishable from each other. The ContactStore application gives each recording a unique recording
reference number. If you do not set each of your systems to a different number, it may be impossible to
identify which system a given recording came from.
Directory Path for Recordings
This defaults to \calls beneath the path into which you installed ContactStore. All recordings are stored
beneath this root folder. Before you start recording, you can change this path in order to use a different
partition. You can also use a share on another server but only if access rights are established such that
this share is automatically visible to the application without the need for additional authentication. Be
sure that the share is always accessible to the recorder. Avaya cannot take responsibility for failures due
ContactStore Installation Manual
IP Office 40DHB0002USEV Issue 1a (10th December 2004)
Page 24