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Avaya IP Office User Manual

Ip office mailbox mode
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IP Office
IP Office Mailbox Mode User Guide
15-601131 Issue 11a - (06 July 2009)

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Summary of Contents for Avaya IP Office

  • Page 1 IP Office IP Office Mailbox Mode User Guide 15-601131 Issue 11a - (06 July 2009)
  • Page 2 While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases.

  • Page 3: Table Of Contents

    7.2 Switching Voicemail Ringback On or Off ..............30 Options for Mailbox Callers 8.1 Skipping a Mailbox Greeting Message ..............32 8.2 Transferring to a Covering Number ..............32 Visual Voice Index ................37 IP Office Mailbox Page 3 IP Office 15-601131 Issue 11a (06 July 2009)

  • Page 5: Logging In To Your Mailbox

    Chapter 1. Logging in to Your Mailbox IP Office Mailbox Page 5 IP Office 15-601131 Issue 11a (06 July 2009)

  • Page 7: Logging In To Your Mailbox From Your Extension

    4. To leave voicemail, hang up. The sections that follow describe the features that you can use when you have logged into your mailbox. IP Office Mailbox Page 7 IP Office...

  • Page 8: Logging In To Your Mailbox From A Different Location

    5. When you are prompted to repeat your new access code, key in your new access code again and press #. 6. When you hear, the message Your access code has now been changed, hang up. IP Office Mailbox Page 8...

  • Page 9: Summary

    Chapter 2. Summary IP Office Mailbox Page 9 IP Office 15-601131 Issue 11a (06 July 2009)

  • Page 10: Mailbox Options

    Rewind or Previous on the display screen of your telephone. · Email options must enabled by your system administrator. · VoiceMail Pro operation can be customized for some individual users and groups to provide different options. IP Office Mailbox Page 10 IP Office...

  • Page 11: Voicemail Help Menu Options

    When this option is on, ringback occurs whenever you end a call and replace the telephone handset (unless another call is waiting). The system rings your telephone and when you answer, prompts you to log into your mailbox. IP Office Mailbox Page 11 IP Office...
  • Page 12 IP Office Mailbox Page 12 IP Office 15-601131 Issue 11a (06 July 2009)

  • Page 13: Listening To Messages

    Chapter 3. Listening to Messages IP Office Mailbox Page 13 IP Office 15-601131 Issue 11a (06 July 2009)

  • Page 14: 3. Listening To Messages

    3. Listening to Messages Your IP Office mode mailbox can contain the following types of message: · New These are messages that have not yet been heard by you, the mailbox owner. · Old As soon as you start listening to a message, the status of the message changes to Old.

  • Page 15: Listening To New Messages

    3.1 Listening to New Messages When you have logged into your IP Office mode mailbox, you hear an announcement to tell you how many new voicemail messages you have, if any. The first of these is then played to you.

  • Page 16: Deleting A Message

    To delete a message: 1. While you are listening to a message that you do not want to keep, press 4. IP Office Mailbox Page 16 IP Office...

  • Page 17: Forwarding Voice Messages

    Chapter 4. Forwarding Voice Messages IP Office Mailbox Page 17 IP Office 15-601131 Issue 11a (06 July 2009)

  • Page 18: Forwarding A Message To Email

    Before you can use this feature your system administrator must enter your email address against your mailbox name in IP Office Manager. Otherwise you hear the message Email is not enabled on this mailbox. If this option is enabled, you can forward a voice message to your email inbox.

  • Page 19: Forwarding A Message With A Message Header

    Before you can use this feature your system administrator must enter your email address against your mailbox name in IP Office Manager. Otherwise you hear the message Email is not enabled on this mailbox. If the option has been enabled, you can set up your mailbox so that any messages received in future are forwarded to your email address.

  • Page 20: Switching Message Forwarding Off

    If you have chosen a forwarding option and decide that you no longer want to use it you can switch it off. To switch message forwarding off: 1. During or immediately after playing the message, press 6. 2. Press #. IP Office Mailbox Page 20 IP Office 15-601131 Issue 11a (06 July 2009)

  • Page 21: Setting Up Email Notifications

    Chapter 5. Setting Up Email Notifications IP Office Mailbox Page 21 IP Office 15-601131 Issue 11a (06 July 2009)

  • Page 22: Receiving An Email Alert For A New Message

    Forwarding a Message to Email Before you can use the email options, your system administrator must enter your email address in IP Office Manager. Otherwise you hear the message Email is not enabled on this mailbox whenever you try to use an email option. Your system administrator can tell you whether your voicemail system has been configured to use email.

  • Page 23: Setting And Changing Greeting Messages

    Chapter 6. Setting and Changing Greeting Messages IP Office Mailbox Page 23 IP Office 15-601131 Issue 11a (06 July 2009)

  • Page 24: Listening To Your Greeting Message

    3. Press 3. You hear a conformation prompt to tell you that your change was saved. · If you hang up before you press 3, the greeting that was previously active is used. To return to the previous menu: 1. Press 8. IP Office Mailbox Page 24 IP Office 15-601131 Issue 11a (06 July 2009)

  • Page 25: Saving Your Greeting Message To Play Continuously

    5. Press 2 when you have finished recording your greeting message. You can then press 1 to hear the new message. 6. Press 3 to save so that your message no longer plays continuously. You hear a conformation prompt to tell you that your change was saved. IP Office Mailbox Page 25 IP Office...

  • Page 26: Changing Your Greeting Message

    7. Decide whether you want to make further changes or save your new greeting message. For more information about saving a greeting, see Saving Your Greeting Message Saving Your Greeting Message to Play Continuously To return to the previous menu: 1. Press 8. IP Office Mailbox Page 26 IP Office 15-601131 Issue 11a (06 July 2009)

  • Page 27: Changing Hunt Group Greeting Messages

    You are prompted to press 2 again when you have finished recording. You then return to the menu to hear, record or save the message. Recordings must be at least 3 seconds long. · To save the new recording: Press 3. IP Office Mailbox Page 27 IP Office...

  • Page 29: Mailbox Administration

    Chapter 7. Mailbox Administration IP Office Mailbox Page 29 IP Office 15-601131 Issue 11a (06 July 2009)

  • Page 30: Switching Voicemail On Or Off

    To switch voicemail ringback on or off: · Dial *48 (on) or *49 (off). You hear two confirmation beeps. IP Office Mailbox Page 30 IP Office 15-601131 Issue 11a (06 July 2009)

  • Page 31: Options For Mailbox Callers

    Chapter 8. Options for Mailbox Callers IP Office Mailbox Page 31 IP Office 15-601131 Issue 11a (06 July 2009)

  • Page 32: Skipping A Mailbox Greeting Message

    Callers to you mailbox can be allowed to transfer to another number while listening to your mailbox greeting. They do this by pressing 0. IP Office 5.0+ also allows additional transfer numbers to added for if the user presses 2 or 3.

  • Page 33: Visual Voice

    Chapter 9. Visual Voice IP Office Mailbox Page 33 IP Office 15-601131 Issue 11a (06 July 2009)

  • Page 34: 9. Visual Voice

    Visual Voice is not supported on Voicemail Lite. To use Visual Voice your system maintainer must add a Visual Voice button to your phone. For users on IP Office 4.2 or higher systems, the system maintainer can set the MESSAGES button on your phone to act as a Visual Voice button.
  • Page 35 Using the Visual Voice Button for Voicemail Transfer If pressed when you have a call is connected, the Visual Voice button allows entry of an extension number for direct to voicemail transfer of the connected call. IP Office Mailbox Page 35 IP Office...

  • Page 37: Index

    Still queued Header Forward message with Hunt group greeting messages 27 Listening to 14 New messages Old messages Saved messages Your greeting message 10, 24 Mailbox greeting message IP Office Mailbox Page 37 IP Office 15-601131 Issue 11a (06 July 2009)
  • Page 39 IP Office Mailbox Page 39 IP Office 15-601131 Issue 11a (06 July 2009)
  • Page 40 Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specifications at its discretion. The publication of information in this document does not imply freedom from patent or other protective rights of Avaya or others.

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