Call Quality; Analog Calls Cutting Off - Avaya IP Office Maintenance Manual

Call Quality

Analog Calls Cutting Off

Issue
Users experiencing their calls getting cut off.
Action
I. Check trunk cross connect for termination problems.
II. Check user and system short codes for t configuration. This type of short codes sets the
maximum duration for a call (+/-1 minute). Follow the Telephone Number entry of short codes
using a dial feature with t(x) where x is the number of minutes.
PROCEDURE
If only one user is experiencing the problem, check the user-specific short code for the user in
question.
1. Log onto Manager and open the IP Office configuration.
2. From the Configuration Tree, click User and double-click the user in question.
3. On the ShortCodes tab, if there is a short code with a t under the Telephone Number
field, double-click it to access the short code settings. Below is a short code using the t in
its Telephone Number field:
The short code above means the user on which this short code is set can dial 1800
numbers, but the connection is limited to 10 minutes (plus or minus a minute).
4. The duration setting can be adjusted if necessary by changing the number in the
parenthesis or can be removed.
III. The same short code as the above can be set for the system, so check for a short code with t in
its Telephone Number field. Follow steps 1-4 above.
IV. Confirm that the settings with Manager for the analog trunk/line is consistent with those settings
provided by the Central Office/Network Provider.
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