Ip Routes; Adding Ip Route Breaks Connection Between Ip Office And Manager - Avaya IP Office Maintenance Manual

IP Routes

Adding IP Route Breaks Connection Between IP Office and
Manager
Issue
I have added an IP route to the IP Office configuration and the IP Office no longer communicates with
the Manager.
Actions
I. Open the configuration sent to the IP Office offline and review the changes made to verify their
accuracy. Offline files are useful for making changes and updates without actually affecting the
live system. This means you can save your IP Office configuration file offline, then open it within
Manager but still offline, make any necessary changes and when ready, send the configuration to
the live system.
PROCEDURE
To open the configuration file offline:
1. Log onto Manager, click the File menu and select Offline|Open File.
2. Browse to the folder directory where the configuration file is saved and double click the file.
The offline configuration file opens within Manager.
3. Verify that all changes you have made to the configuration file including the following:
•
4. Check that there are no duplicate IP routes configured for the IP Office system.
5. Click OK.
6. If any updates have been made and needs to be saved, click
II. When you are ready to send the offline configuration back to the live system via a system
Reboot, follow the instructions below. Sending an offline configuration file to the live system will
replace your existing live configuration with the new configuration. Make sure that this is what you
want to do because you will not be able to revert back to your old configuration unless you have
saved a copy offline.
PROCEDURE
To send the offline configuration to the live system:
i. Check the IP addresses on the P.C. against the offline config.
ii. With the offline configuration file opened via Manager, click
iii. Go to File menu, select Offline | Send Config. The Manager program scans the LAN for
all Control Units.
iv. If only one Control Unit is detected, the Sending Config To dialogue box appears - go to
step 5 otherwise Manager then offers a list of the Control Units found.
From the Configuration Tree, click IP Route and double-click the IP route with the
destination defined for LAN 1 or LAN 2. On the IP Route configuration window:
i. Check with the Network Administrator that the Metric/HOP Count defined
for the IP route is correct. The Metric/HOP Count defines which route the
IP route will use.
ii. Check that the subnet mask for the IP route is correct based on the IP
address for the IP route.
iii. Check that the gateway IP address is within the same IP subnet as the
local IP Office system.
or choose File | Save.
or choose File | Save.
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