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Avaya 40DHB0002USAR User Manual

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IP Office
Phone Manager User Guide
nd
40DHB0002USAR Issue 13a (22
September 2005)

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Summary of Contents for Avaya 40DHB0002USAR

  • Page 1 IP Office Phone Manager User Guide 40DHB0002USAR Issue 13a (22 September 2005)

  • Page 3: Table Of Contents

    Make a Call using a Directory Entry... 64 Create a Directory Entry from an Existing Call ... 65 Create an MS Outlook Contact from an Existing Call ... 65 Default Sizing ... 65 Phone Manager User Guide IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Page iii...
  • Page 4 To Assign an Account Code to a Call in Progress ... 86 Account Code Required... 86 Using an Account Code Once a Call is in Progress... 86 Phone Manager User Guide IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Page iv...
  • Page 5 Table Of Contents System Administration ... 87 Hints & Tips for System Administrators ... 87 Glossary... 89 Index... 93 Phone Manager User Guide Page v IP Office 40DHB0002USAR Issue 13a (22nd September 2005)

  • Page 7: Getting Started

    Phone Manager Pro • Can be used in conjunction with a normal telephone, a caller display telephone or a hands-free phone, telephone/headset combination or PC based soft IP phone (VoIP extension). Note: Not available in Phone Manager Lite. • Can be used in conjunction with a conventional telephone to give Caller Display Telephone facilities.
  • Page 8 Phone Manager Lite requires no license key on the PBX to operate. It will allow employees to take control of their phone calls from their PC. To see the features that are available, please refer to the comparison table. Phone Manager User Guide IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Page 8...

  • Page 9: Phone Manager Feature Comparison

    Yes - 15 Yes -1000 Yes - 10 tabs max (100 speed dials per tab) Yes - 1000 40DHB0002USAR Issue 13a (22nd September 2005) Phone Manager PC Softphone Yes -1000 max Yes -1000 max Yes - 10 tabs max (100...
  • Page 10 Identify a call by giving it a descriptive tag Compact Mode Amend the audio codec * These features are only available when Microsoft Live Communications Server (LCS) is also available. Phone Manager User Guide IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Page 10...

  • Page 11: Getting Started

    4. Phone Manager PC Softphone users (VoIP extension users) should also check the Enable VoIP check box by selecting Configure | Preferences | Phone Manager. See Phone Manager User Guide IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Phone Manager. Page 11...

  • Page 13: Phone Manager

    Phone Manager Main Window Phone Manager is divided into the follow areas: • Call Status. • Call History. • Call Handling • Call Park Area. Phone Manager User Guide IP Office Icons. 40DHB0002USAR Issue 13a (22nd September 2005) Page 13...

  • Page 14: Call Status

    - Indicates an incoming call to your extension. Phone Manager User Guide IP Office Call Status Icons. In the above example the external call CLI is shown. Directory Entries). Entries) will be displayed. Tag a 40DHB0002USAR Issue 13a (22nd September 2005) Call. Page 14...

  • Page 15: Call History

    To store and create speed dial icons. • Conference When you set up a conference from your extension this tab displays all members of that conference (not shown in the above example). Phone Manager User Guide IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Page 15...
  • Page 16 Display icons for making calls with accounts codes or applying an account code to a current call. Phone Manager User Guide IP Office Queue ID tab in Configure Preferences. Door Release tab in Configure Preferences. 40DHB0002USAR Issue 13a (22nd September 2005) Page 16...
  • Page 17 Please also note that the Add to Outlook feature requires Microsoft Outlook to be installed on your PC and the correct configuration of MAPI - please refer to your System Administrator. Phone Manager User Guide IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Page 17...
  • Page 18 Please also note that the Add to Outlook feature requires Microsoft Outlook to be installed on your PC and the correct configuration of MAPI - please refer to your System Administrator. Phone Manager User Guide IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Page 18...
  • Page 19 Please also note that the Add to Outlook feature requires Microsoft Outlook to be installed on your PC and the correct configuration of MAPI - please refer to your System Administrator. Phone Manager User Guide IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Page 19...
  • Page 20 If the phone is already in the Off-Hook state you will be connected to the Voicemail server as soon as it is located. The Phone Manager User Guide IP Office Voicemail tab will then appear. 40DHB0002USAR Issue 13a (22nd September 2005) Page 20...
  • Page 21 The Speed Dial tab also contains the Phone Dialer. The Phone Dialer allows you to dial from the Phone Manager application. You can turn off the Phone Dialer by right clicking in the Phone Dialer window and selecting Hide Phone Dialer. Phone Manager User Guide Page 21 IP Office 40DHB0002USAR Issue 13a (22nd September 2005)
  • Page 22 User who's Speed Dial you have right clicked. • Remove from Buddy List: This will remove the User who's Speed dial you have right clicked from your Buddy List. Phone Manager User Guide IP Office Create a Speed Dial. 40DHB0002USAR Issue 13a (22nd September 2005) Page 22...
  • Page 23 To remove a member from the conference, right click and select Hang Up. Phone Manager User Guide IP Office Create a Speed Dial Create a Conference Call. 40DHB0002USAR Issue 13a (22nd September 2005) for more information. Call Status pane and click the Page 23...

  • Page 24: Account Codes

    Phone Manager Pro only. The Door tab appears in the Call History pane if the Configure Preferences have been set up. Click the relevant button to activate the required door. Phone Manager User Guide IP Office Door Release 40DHB0002USAR Issue 13a (22nd September 2005) options in Page 24...
  • Page 25 Hint Box. Phone Manager User Guide IP Office Messages tab) a Voicemail tab will appear. This will display all Working with Queues. Queue ID 40DHB0002USAR Issue 13a (22nd September 2005) tab under Configure Preferences. Page 25...
  • Page 26 Phone Manager settings. Note that for incoming calls, if a Script file has been configured, the will show for the first 15 seconds after connection. Phone Manager User Guide IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Script Page 26...

  • Page 27: Call Park Area

    1. Before parking the call, right click on the Park button required. 2. Enter the description in the 3. The call will be parked and the description will appear on the Park button. Phone Manager User Guide IP Office Call Tag Form. 40DHB0002USAR Issue 13a (22nd September 2005) Page 27...

  • Page 28: Configure Menu

    Select this option to load customs skins that have been created. Refer to Job Aid 077 Loading and Creating Skins • Exit The Exit command closes Phone Manager and saves any configuration details, eg. new Speed Dials. Phone Manager User Guide IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Page 28...

  • Page 29: Pbx Configuration Information

    Note: When Login/Logout is selected, the PBX Configuration Information menu appears each time Phone Manager is started. This is in order to confirm the extension at which you are logging in. Phone Manager User Guide IP Office Phone 40DHB0002USAR Issue 13a (22nd September 2005) Manager. Page 29...

  • Page 30: Configure Directory

    Clicking this button will close the Configure Directory Window. Any changes that have been made since the Configure Directory Window was opened are saved. • Help: Clicking this button launches the Phone Manager Help Text. Phone Manager User Guide IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Page 30...

  • Page 31: Directory Entry

    • Clear File: Clicking this button clears the information in the Media File box. Phone Manager User Guide IP Office tab. 40DHB0002USAR Issue 13a (22nd September 2005) Configure Directory screen the Speed Dials tab in Call History. Page 31...

  • Page 32: Configure_Preferences

    Agent Mode. • Short Cut Keys. • Screen Pop. • Audio Codec. • Compact Mode. • Date and Time Setting. • Clock Type. • Instant Messaging. Phone Manager User Guide IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Page 32...

  • Page 33: Do Not Disturb

    "N" or "x" in the number. For example, to allow all numbers from 01923699000 to 01923699099 the DND Exception number can be entered as either 019236990xx or 019236990N. Phone Manager User Guide IP Office Extension. 40DHB0002USAR Issue 13a (22nd September 2005) Page 33...
  • Page 34 Note: The Call Waiting settings are ignored if you are configured as a call appearnace user. Phone Manager User Guide IP Office will show who is calling. Press 'Recall' on the phone, or select 40DHB0002USAR Issue 13a (22nd September 2005) Page 34...
  • Page 35 You can also use text to create a Park ID, however another User will not be able to pick up a call parked in this area using a short code. Phone Manager User Guide IP Office Call Park Area is configured for the four system park areas which 40DHB0002USAR Issue 13a (22nd September 2005) Park a Call. Page 35...

  • Page 36: Door Release

    In Agent Mode, the functions of the F1 and F3 keys are swapped. F1 becomes 'account code' and F3 becomes 'call'. Phone Manager User Guide IP Office Call History and displays two Queue monitors that will indicate the 40DHB0002USAR Issue 13a (22nd September 2005) Working with Queues. Agent Mode Operation. When enabled Call Handling Icons.

  • Page 37: Short Cut Keys

    Ringing - Check this box to pop the Phone Manager when the phone rings. • Answering - Check this box to pop the Phone Manager when you answer the phone. Phone Manager User Guide IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Page 37...
  • Page 38 This is a Third party External Program specifier that is executed when normal popping would occur. A number of call parameters are passed to the external program when called. Refer to the Phone Manager Installation Manual for more information. Phone Manager User Guide IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Page 38...

  • Page 39: Audio Codec

    Note: Phone Manager must be closed and restarted for any change to the Audio Codec tab to take effect. Phone Manager User Guide IP Office & keys to select the audio codec required. 40DHB0002USAR Issue 13a (22nd September 2005) Page 39...

  • Page 40: Compact Mode

    . This can be found in the bottom right of the Phone Manager main window. 2. When in compact mode you can revert to full Phone Manager mode by clicking the compact mode glyph Phone Manager User Guide IP Office again. 40DHB0002USAR Issue 13a (22nd September 2005) Page 40...
  • Page 41 You can hang up a call in compact mode by clicking the Hangup a Call button on the slider or in the compact mode main menu. Phone Manager User Guide IP Office button. 40DHB0002USAR Issue 13a (22nd September 2005) . This will cause the Phone Page 41...

  • Page 42: Date & Time Setting

    A visual representation of the time can been seen in the bottom left of the Date & Time Setting tab. This allows you to view the time displayed before clicking OK. After clicking OK your changes are confirmed and saved to your profile. Phone Manager User Guide IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Page 42...

  • Page 43: Clock Type

    These options are only enabled if you have a USB device along with Multimedia on your system. By default the incoming ring is presented on Multimedia only. Phone Manager User Guide IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Page 43...

  • Page 44: Instant Messaging

    You can Instant Message a User through the Speed Dial icons in the Speed Dial Call History Pane Note: Both Users need to be enabled to send an Instant Message. Phone Manager User Guide IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Page 44...

  • Page 45: Personal Distribution Lists

    • Public List checkbox: A public list can be viewed and used by any other (PDL) user. Check this checkbox to make the selected list public. Phone Manager User Guide IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Page 45...

  • Page 46: Creating A Personal Distribution List

    Clicking the Yes button will resize the Phone Manager window to its default size. • Clicking the No button cancels the resizing request and returns you to the Phone Manager window. Phone Manager User Guide IP Office adjacent to the member list window. 40DHB0002USAR Issue 13a (22nd September 2005) Page 46...

  • Page 47: Profile

    3. Browse your folders and select the Profile which matches your extension number. You are unable to load profiles which do not match your extension number. 4. Click Open. Phone Manager User Guide IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Page 47...

  • Page 48: Functions Menu

    Working with Queues. Configure Preferences you can then use this function to request Working with Queues. 40DHB0002USAR Issue 13a (22nd September 2005) Transfer dialogue Call Status pane, use the Configure Preferences. Set an Absent...
  • Page 49 Note: When Phone Manager is in Agent Mode, the roles of the F1 and F3 functions are swapped. Phone Manager User Guide IP Office Call Park Area. You can then use the same Working with Queues. 40DHB0002USAR Issue 13a (22nd September 2005) Page 49...

  • Page 50: Call

    If the Ring Back is not answered then the Ring Back is cancelled. Phone Manager User Guide IP Office Make a Call. 40DHB0002USAR Issue 13a (22nd September 2005) Tag a Call. Main Page 50...

  • Page 51: Call (With Account Code)

    If this Ring Back call is answered a new call will be automatically placed towards the destination extension. If the Ring Back is not answered then the Ring Back is cancelled. Phone Manager User Guide IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Main Page 51...

  • Page 52: Transfer

    45 seconds or when the busy extension becomes free. Details of the returned call, (Timeout) or (Free), will appear in the Tag field. Phone Manager User Guide IP Office Transfer a Call. 40DHB0002USAR Issue 13a (22nd September 2005) Tag a Main Page 52...

  • Page 53: Account Code

    The Absent Message will appear in the title bar of your Phone Manager Pro and in the Call dialogue box when a call is made to your extension. Phone Manager User Guide Page 53 IP Office 40DHB0002USAR Issue 13a (22nd September 2005)

  • Page 54: Call Handling Icons

    Phone Manager User Guide IP Office Make a Call. Answer a Call. Set Ringback When Place Call On Hold. Create a Conference End a Call. Transfer a Call. Configure Preferences. Operation. VoIP Operation. 40DHB0002USAR Issue 13a (22nd September 2005) Free. Call. Page 54...

  • Page 55: Function Keys

    Note: When Phone Manager is in Agent Mode, the roles of the F1 and F3 functions are swapped. Phone Manager User Guide IP Office ), this mean that you are currently not a member Agent Mode. Call. 40DHB0002USAR Issue 13a (22nd September 2005) Page 55...

  • Page 56: Hands Free Operation

    PC has a correctly setup speakers and microphone. • it is not available in Phone Manager Lite. Phone Manager User Guide IP Office Configure Preferences Make a Call help text. Call dialogue box is pressed. 40DHB0002USAR Issue 13a (22nd September 2005) dialogue Call Handling Icons Page 56...

  • Page 57: Agent Mode Operation

    IP Office Getting Started. and Busy Not Available icon show the groups for which you will receive calls when not in Busy icons are available for recording conversations. Call recording 40DHB0002USAR Issue 13a (22nd September 2005) icons allow you Page 57...

  • Page 58: Ip Office Conferencing Center

    Video Tutorials This function will list a number of Video Tutorials. Each tutorial provides an interactive demonstration of the capabilities of the Phone Manager application. Phone Manager User Guide IP Office icon. icon. 40DHB0002USAR Issue 13a (22nd September 2005) Page 58...

  • Page 59: Configuration

    Turn Voicemail On/Off. • Turn Voicemail Ringback • Turn Off Hook Operation • Select the Tabs to Show in Call Phone Manager User Guide IP Office Extension. Location. Number. Extension. On/Off. On/Off. History. 40DHB0002USAR Issue 13a (22nd September 2005) Page 59...

  • Page 60: Speed Dials

    4. The speed dial icon will change. Using this speed dial will now use the default number associated with the number selected. Phone Manager User Guide IP Office for more information. 40DHB0002USAR Issue 13a (22nd September 2005) Create a Page 60...

  • Page 61: Internal Speed Dials

    Lamp Field. In order for the Busy Lamp Field feature to operate, your PC must be present on the same physical LAN as the PBX - please refer to your System Administrator. Phone Manager User Guide IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Page 61...

  • Page 62: Speed Dial Tooltips

    This will show the number of New Voicemails that the Speed Dial user has. This will only be shown if the user has an active voicemail account. Note: The information displayed will change automatically depending on the users status. Phone Manager User Guide Page 62 IP Office 40DHB0002USAR Issue 13a (22nd September 2005)

  • Page 63: Edit Speed Dial Form

    9 for external access at the front of the speed dial number, the Speed Dial will be set as external. Phone Manager User Guide IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Page 63...

  • Page 64: Directory Entries

    4. The phone number and name will be automatically entered in the Number and Name fields 5. Click Call. Phone Manager User Guide IP Office Call dialogue box (if the Show Directory option is checked) for 40DHB0002USAR Issue 13a (22nd September 2005) Page 64...

  • Page 65: Create A Directory Entry From An Existing Call

    Clicking the Yes button will resize the Phone Manager window to its original, default, size. • Clicking the No button cancels the resizing request and returns you to the Phone Manager window. Phone Manager User Guide IP Office Call History pane. Call History pane. 40DHB0002USAR Issue 13a (22nd September 2005) Page 65...

  • Page 67: Call Handling

    Phone Manager User Guide IP Office Call Status pane. Call History pane under the Functions Menu, click Call. Call dialogue box. Call Status pane. Call History pane under the Out tab 40DHB0002USAR Issue 13a (22nd September 2005) tab. Page 67...

  • Page 68: Pin Restrictions

    5. Continue as per Make a Phone Manager User Guide IP Office Functions Menu, click Call. Call dialogue box. Call Status pane. Call History pane under the Out tab. Call Status Call. 40DHB0002USAR Issue 13a (22nd September 2005) Page 68...

  • Page 69: Receive A Call

    Messages tab and select Call Voicemail. Phone Manager User Guide IP Office Call Status. Call History under the In tab. pane. Call History or right click. Messages 40DHB0002USAR Issue 13a (22nd September 2005) tab in the Call History pane will indicate Page 69...

  • Page 70: Tag A Call

    3. Click the Blind Transfer button or click answered. Phone Manager User Guide IP Office Make a Call. Call History pane. or replace your handset before the call is 40DHB0002USAR Issue 13a (22nd September 2005) Call Status pane. Page 70...

  • Page 71: Transfer A Call To Another User's Voicemail

    Functions Menu select Conference. Call History pane. Make a Call or answer an incoming call. Call History pane and all parties will be connected 40DHB0002USAR Issue 13a (22nd September 2005) Call Status pane. Page 71...

  • Page 72: Collect Your New Voicemail Messages

    3. The call will be parked and the description will appear on the Park button. Phone Manager User Guide IP Office Call History pane. to navigate through the messages. Call Park Area Call Tag Form. 40DHB0002USAR Issue 13a (22nd September 2005) Call Park click on the Park button Page 72...

  • Page 73: Ip Office 40Dhb0002Usar Issue 13A (22Nd September

    Call Handling Phone Manager User Guide Page 73 IP Office 40DHB0002USAR Issue 13a (22nd September 2005)

  • Page 74: Call Tag Form

    IP Office Call Status pane. Configure Preferences, you will be notified that there is an Call Status pane. will appear in the Main Window 40DHB0002USAR Issue 13a (22nd September 2005) Functions Menu to allow you set Ringback When Page 74...

  • Page 75: Set An Absent Message

    5. The Absent Message will appear in the title bar of Phone Manager Pro and in the Call dialogue box when a call is made to your extension. Phone Manager User Guide IP Office select Absent or press F6. 40DHB0002USAR Issue 13a (22nd September 2005) Page 75...

  • Page 76: Making A Call With An Account Code

    Make a Call. Call History pane. you can select two Hunt Groups you wish to monitor. The Call History and displays two Queue monitors that can be used to 40DHB0002USAR Issue 13a (22nd September 2005) Call Call Status Page 76...

  • Page 77: How To

    1. Click 2. Select the Forwarding 3. Remove the extension number from the Follow Me to Number box. 4. Click OK or press Enter. Phone Manager User Guide IP Office tab. tab. 40DHB0002USAR Issue 13a (22nd September 2005) Page 77...

  • Page 78: Forward Your Calls To Another Location

    3. Remove the Forward option by clicking in the relevant box to remove the check 4. The number in the Forward Number box can be left for future use or deleted. 5. Click OK or press Enter. Phone Manager User Guide IP Office tab. 40DHB0002USAR Issue 13a (22nd September 2005) Page 78...

  • Page 79: Set Do Not Disturb (Dnd)

    2. Select the Do Not Disturb tab. 3. Select the number to be removed from the DND Exception List. 4. Click the Remove button. 5. Click OK Phone Manager User Guide IP Office tab. tab. tab. 40DHB0002USAR Issue 13a (22nd September 2005) Page 79...

  • Page 80: Transfer Back To Forwarded Extension

    2. Select the Voicemail tab. 3. Select the Voicemail Ringback option (click in the box). Phone Manager User Guide IP Office Call Status will show the call information. Click the second call in tab. 40DHB0002USAR Issue 13a (22nd September 2005) Page 80...

  • Page 81: Turn Off Hook Operation On/Off

    You can add a new Speed Dial Group member • You can add a user from the IP Office Directory (This lists all users connected to your IP Office telephone system). Phone Manager User Guide IP Office tab. 40DHB0002USAR Issue 13a (22nd September 2005) Page 81...

  • Page 82: Create A Speed Dial Group Member

    Add User. (You can add a maximum of of 10 speed dial groups with a maximum of 100 speed dials per group). Note: The speed dial type internal will limit the default number selection to the Work Phone only. Phone Manager User Guide IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Page 82...

  • Page 83: Create A Speed Dial From The Ip Office Directory

    7. If the user is configured for Instant Messaging,the Speed Dial will go green. Note: You will need to restart the Phone Manager for the Instant Messenger Speed Dial to take effect. Phone Manager User Guide IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Page 83...

  • Page 84: Edit A Speed Dial

    6. Click OK. Delete a Speed Dial 1. In Call History, select the Speed Dials tab. 2. Right click the Speed Dial required 3. Select Delete. Phone Manager User Guide IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Page 84...

  • Page 85: Make A Call Using A Speed Dial

    Note: Creating a Speed Dial with this method will always add the Speed Dial to the My Speed Dial Group. Phone Manager User Guide IP Office Call Status Call. Configure Menu, select Directory. 40DHB0002USAR Issue 13a (22nd September 2005) Page 85...

  • Page 86: Using Account Codes

    2. Enter the code to be assigned to this call in the Account Code box (please refer to your System Administrator for a list of valid Account Codes). Phone Manager User Guide IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Page 86...

  • Page 87: System Administration

    User Name. If particular Users are not to appear in this list select the "Ex Phone Manager User Guide IP Office PBX Configuration Information Speed Dials 40DHB0002USAR Issue 13a (22nd September 2005) dialogue box a broadcast address, eg. to operate the PC running Phone Page 87...

  • Page 88: Ip Office 40Dhb0002Usar Issue 13A (22Nd September

    Optional Microsoft Outlook 2000/2003/XP, Act! 6.0/7.0, Maximizer 7.5/8.0 and Goldmine 6.0/6.7 for contact management integration. • Optional Internet Explorer 6.0 or above for Conferencing Center integration. Phone Manager User Guide IP Office 40DHB0002USAR Issue 13a (22nd September 2005) Page 88...

  • Page 89: Glossary

    The "Off Hook Operation" option must be set under the Telephone tab of the Configure Preferences dialogue box. All calls are answered, transferred, queued etc by clicking the appropriate Phone Manager User Guide Page 89 IP Office 40DHB0002USAR Issue 13a (22nd September 2005)
  • Page 90 User: This is an account set up on the main system for each User of your telephone system. Each User can configure their own telephony features, eg. forwarding, Voicemail, call waiting etc. A User can be Phone Manager User Guide Page 90 IP Office 40DHB0002USAR Issue 13a (22nd September 2005)
  • Page 91 Voicemail box. Voicemail Ringback will only occur after you have used your phone so that you receive this notification only when you are at your desk. Voicemail Ringback will be activated two seconds after you replace the handset. Phone Manager User Guide Page 91 IP Office 40DHB0002USAR Issue 13a (22nd September 2005)

  • Page 93: Index

    Program 35 Pop on Answer 35 Pop Outlook 35 Profile 47 Queue 25 Queue ID 36 40DHB0002USAR Issue 13a (22nd September 2005) Receive a Call 69 Reclaim a Call 72 Redial a Number 69 Remove a Conference Member Remove a Member...
  • Page 94 Phone Manager User Guide IP Office Using Account Codes VoIP 56 VoIP Extension 35 Using an Account Code Once a Call is Working with Queues in Progress 86 Voicemail 25, 34 Voicemail Ringback 40DHB0002USAR Issue 13a (22nd September 2005) Page 94...
  • Page 96 Unit 1, Sterling Court 15 - 21 Mundells Welwyn Garden City Hertfordshire AL7 1LZ England Tel: +44 (0) 1707 392200 Fax: +44 (0) 1707 376933 Web: http://www.avaya.com Phone Manager User Guide Page 96 IP Office 40DHB0002USAR Issue 13a (22nd September 2005)

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