Changing Hunt Group Greeting Messages - Avaya IP Office User Manual

6.6 Changing Hunt Group Greeting Messages

Your system administrator can set up a method for you to log into the mailbox of a hunt group. In addition to standard
message handling, you can change the hunt group greeting messages.
To change hunt group greeting messages:
1. Log in to the hunt group mailbox. The exact method depends on the option that your system administrator has
provided.
2. Press 3 for greeting messages.
3. Select the greeting to record:
· Standard Greeting: Press 1.
This greeting is used when the hunt group is in service but all available hunt group members are busy or set
to no answer.
· Out of Hours Greeting: Press 2.
This greeting is used when the hunt group is in night service or out of service or out of hours.
· Queue Greeting: Press 3.
This greeting is played to callers who have been waiting to be answered for a set period.
· Still Queued Greeting: Press 4.
Twenty seconds after the queue greeting, the still queued greeting is played to a caller who is still waiting to
be answered. This greeting is repeated every 20 seconds.
4. After selecting the greeting to record, you can choose the following options:
· To hear the recording: Press 1.
· To record a new greeting: Press 2.
You are prompted to press 2 again when you have finished recording. You then return to the menu to hear,
record or save the message. Recordings must be at least 3 seconds long.
· To save the new recording: Press 3.
IP Office Mailbox
IP Office
Setting and Changing Greeting Messages: Changing Your Greeting Message
15-601131 Issue 11a (06 July 2009)
Page 27