Avaya IP Office Installation And Configuration Manual
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Avaya IP Office Installation And Configuration Manual

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IP Office
Wireless Installation and Configuration
Guide
[15-601082] Issue [1] (1 June 2006)

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Summary of Contents for Avaya IP Office

  • Page 1 IP Office Wireless Installation and Configuration Guide [15-601082] Issue [1] (1 June 2006)
  • Page 2 While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases.

  • Page 3: Table Of Contents

    Overview ............................. 2 About this Guide............................2 Important Information ..........................3 Safety Information..........................3 Shielded Cables...........................3 Avaya Voice Priority Processor (AVPP) ....................3 3616/3620/3626 Wireless Phones .......................3 Overview of the AVPP ..........................4 Front Panel of the AVPP ........................4 Multiple AVPP............................5 The Timing Function ..........................5 Internal Gatekeeper ..........................5...
  • Page 4 Wireless Installation and Configuration Guide CODECS ............................26 DHCP ..............................26 TFTP..............................26 DNS ..............................27 Entering an Extension and Password....................27 Extension Error ..........................27 Password Error ..........................28 Extension Override ..........................28 Retry/Restart............................28 Wireless Phone Installation ....................29 Introduction ............................29 System Configuration ..........................30 Sample Installation and Configuration ....................31 Sample Setup ............................32 Wireless Phone Configuration....................
  • Page 5 Table Of Contents Troubleshooting........................57 AVPP Troubleshooting ...........................57 Overview............................57 Error Status............................58 Network Status ..........................58 Software Version ..........................60 Gatekeeper Database........................60 Wireless Phone Troubleshooting ......................61 Introduction............................61 Access Point Problems ........................61 Configuration Problems ........................61 Wireless Phone Status Messages......................62 Index............................69 Wireless Installation and Configuration Guide Page v IP Office [15-601082] Issue [1] (1 June 2006)

  • Page 7: Declaration Of Conformity

    Declaration of Conformity Wireless Installation and Configuration Guide Page 1 IP Office [15-601082] Issue [1] (1 June 2006)

  • Page 8: Overview

    Overview About this Guide Before you can begin using the 3600 series wireless phones, you will need to: 1. Install, configure and maintain the Avaya Voice Priority Processor (AVPP) within an IP telephony system. 2. Configure Avaya IP Office. 3. Configure the Access Points.

  • Page 9: Important Information

     Use caution when installing or modifying phone lines. Shielded Cables Avaya recommends the use of shielded cables for all external signal connections, in order to maintain FCC Part 15 emissions requirements. Avaya Voice Priority Processor (AVPP) The AVPP 10, 20 and 100 have been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.

  • Page 10: Overview Of The Avpp

    Overview of the AVPP Before you can begin using the AVPP, you will need to do the following: 1. Install and configure the Avaya Voice Priority Processor (AVPP) within an IP telephony system. 2. Configure IP Office. 3. Configure the Access Points.

  • Page 11: Multiple Avpp

    Overview Multiple AVPP Multiple AVPP environments are those which have more than one AVPP in the same subnet in order to accommodate larger systems and higher call capacity. In a system comprised of multiple AVPPs using an IP protocol, a master AVPP must be identified. The master AVPP server must have a static IP address.

  • Page 12: Avpp Capacity

    Wireless Installation and Configuration Guide AVPP Capacity The AVPP requires a Cat. 5 cable connection between its network port and the Ethernet switch. The AVPP auto-negotiates to the type of port on the Ethernet switch and supports 10Base-T, 100Base-T, full- duplex and half-duplex port types.

  • Page 13: Overview Of Wireless Phone

    The wireless phone supports Wired Equivalent Privacy (WEP) as defined by the 802.11 specification. Avaya offers the product with both 40-bit and 128-bit encryption. WEP increases the security of the wireless LAN to a level similar to a wired Ethernet LAN.

  • Page 14: Phone Specifications

    2.4000 - 2.4835 GHz Transmission Type Direct Sequence Spread Spectrum (DSSS) Transmit Date Rate Up to 11 Mb/s Radio QoS Avaya Voice Priority Processor (AVPP) Wireless Security Wired Equivalent Privacy (WEP), 40bit and 128bit FCC Certification Part 15.247 Management DHCP, TFTP Voice Encoding G.711, G.720a/ab...

  • Page 15: System Components

    LAN access points that support the Avaya Wireless PC card. Avaya Voice Priority Processor Avaya Voice Priority Processor (AVPP) is an Ethernet LAN appliance that works with access points to provide Quality of Service (QoS) on the wireless LAN. All packets to and from the wireless phones, pass through the AVPP and are encapsulated for prioritization as they are routed to and from IP Office.

  • Page 16: Ip Office

    Avaya IP Office - Small Office Edition 16 VoIP Access Points Supplied by either Avaya or third party vendors, access points provide the connection between the wired Ethernet LAN and the wireless (802.11b) LAN. Access points must be positioned in all areas where wireless phones will be used.

  • Page 17: Router

    IP Office, AVPP, access points and/or wireless IP phones. AVPP 10, 20 and 100 do not support IP Office internal TFTP server. To download Avaya's free TFTP server, go to www.avaya.com/support. Note ...

  • Page 18: The Phone Display

    Wireless Installation and Configuration Guide The Phone Display Alphanumeric The wireless phone display has two lines capable of displaying 16 alphanumeric characters each. Display information (provided by IP Office when the wireless phone is off-hook) will be passed directly to the wireless phone display.

  • Page 19: Introducing The Avpp

    IP addressing. Required Materials The following equipment must be provided by the customer: Power Outlet – must accept Avaya provided AC adapter.  Backboard space – the AVPP is designed to be wall mounted to ¾” plywood securely screwed ...

  • Page 20: Avpp Configuration

    AVPP Configuration Introduction During initial setup of the AVPP, the IP address is established and the maximum number of active calls per access point is set. Optionally, you may enter a hostname and a location for software updates via TFTP. Note ...

  • Page 21: Connecting Via Telnet

     Telnet can only be used after the AVPP’s IP address is configured. The Telnet method of connection is used for routine maintenance of the Avaya server for both local and remote administration, depending on your network. To connect via Telnet, run a Telnet session to the IP address of the AVPP. Once you connect and log in, the NetLink SVP-II System menu is displayed.

  • Page 22: Network Configuration

    Wireless Installation and Configuration Guide Network Configuration The IP address and other network settings are established via the Network Configuration screen. This is also where you may optionally establish a hostname and enter the IP address of the location of any software updates.

  • Page 23: Send All

    AVPP Configuration  Workgroup - as set in WINS.  Syslog Server - logging can be set to Syslog or NONE. If Syslog is set, a message is sent to the Syslog server when an alarm is triggered.  Disable Telnet service - prevents Telnet access into the AVPP server. Reset the AVPP server for the change to take effect.

  • Page 24: Avpp Configuration

    Wireless Installation and Configuration Guide AVPP Configuration The SVP-II Configuration screen allows you to set the mode of the AVPP for an IP environment. It is also where you can lock the AVPP for maintenance and reset the AVPP after maintenance. If the IP address is changed, the AVPP will automatically lock for maintenance.
  • Page 25 First Alias IP Address/Last Alias IP Address - enter the range of IP addresses this AVPP may use when acting as a proxy for the wireless phones. Alias IP addresses are not necessary in Avaya systems. Note All alias addresses must be on the same subnet as the AVPP server and cannot be duplicated on other subnets or AVPPs.

  • Page 26: Qos Configuration

    Wireless Installation and Configuration Guide QoS Configuration If QoS Configuration is selected from the SVP-II Configuration screen. A screen similar to the following is displayed: Tags set packet priorities for QoS. Either DSCP or 802.1p tags may be used.  DSCP Tag - DSCP (Differentiated Services Code Point) is a QoS mechanism for setting relative priorities.

  • Page 27: Change Password

    AVPP Configuration Change Password The password to access the AVPP may be changed, if desired. From the Main Menu, select Change Password. A screen similar to the following is displayed: Enter the information and either select Set Password or press S. The password parameters are: ...

  • Page 28: Avpp Administration

    AVPP Administration Introduction Whenever an AVPP is removed from the system, wireless phones that are using the system will be affected. If the removal of the AVPP is intentional, the administrator should lock and idle the system, prior to removing an AVPP. Whenever an AVPP is added to the system, the change is seamless and does not affect the wireless phone calling functionality.

  • Page 29: Ip Office Configuration

    IP Office Configuration Introduction You need to configure the wireless phones as VoIP extensions on IP Office. Note  The IP Office Manager screen shots below are from IP Office Version 3.1. Depending on the version of your IP Office, the exact screen displays may differ. However, the steps to cover should be similar.
  • Page 30 Wireless Installation and Configuration Guide Adding a New User 1. Click the User tab. 2. Enter the Name of the user. 3. Enter the Password and confirm. 4. Enter the Full Name of the user. 5. Enter the Extension number of the user. 6.
  • Page 31 IP Office Configuration 2. Enter the 6 line buttons for the user extension. 3. Click OK. 4. When you are prompted to create a new VoIP extension, click Yes. Repeat this process for all wireless user extensions. Updating the Configuration From the Configuration Tree, click to merge the configuration.

  • Page 32: Ip Office Integration Factors

    Option Meaning Default Gateway DNS Server Domain Name TFTP Server Avaya Voice Priority Processor Avaya Specific Options Note  The above DHCP options are available if you are using a Win2K DHCP server on your network. TFTP The wireless phone uses TFTP to update its software over the 802.11 wireless LAN. The 3600 series wireless phones and the AVPPs, only support an external TFTP server with IP Office.

  • Page 33: Dns

    IP Office Configuration Domain Name System (DNS), an industry-standard protocol, locates computers on an IP-based network. IP networks rely on number-based addresses to move information on the network. However, users are better at remembering friendly names than number-based addresses, so, it is necessary to translate user-friendly names into addresses that the network can recognize.

  • Page 34: Password Error

    Wireless Installation and Configuration Guide Password Error If the wireless phone has an incorrect password, the display will show: Password Error # to continue To enter a new extension and password, press # to continue. Extension Override IP Office will detect when a wireless phone tries to register with the same extension as any phone that is already registered to that extension.

  • Page 35: Wireless Phone Installation

    • Avaya IP Office 406 (V1 and V2) • Avaya IP Office 412 Avaya IP Office – Small Office Edition can be optioned as an 802.11b access point (WiFi pcmcia card and IP400 ACCESS POINT RFA license, to activate the access point software) but without QoS. The access point is configurable via IP Office Manager.

  • Page 36: System Configuration

    Wireless Installation and Configuration Guide System Configuration The following diagram shows IP Office residing on a network with a wireless LAN access point, the AVPP and 3600 series phones: Wireless Installation and Configuration Guide Page 30 IP Office [15-601082] Issue [1] (1 June 2006)

  • Page 37: Sample Installation And Configuration

    10, all 20 or all 100 AVPPs. For the wireless phone software, click Handsets. In the Product column, locate Netlink- e340/h340/i640-Avaya and do the following: a. Download the .EXE. b. Double-click the .EXE file and place the files in the same sub-directory as your TFTP server is pointed to.

  • Page 38: Sample Setup

    Wireless Installation and Configuration Guide Sample Setup Below is a sample configuration designed as a quick reference. Sample Information Item IP Address Avaya Voice Priority Processor 192.168.42.3 (AVPP) Avaya IP Office 403/406/412 192.168.42.1 192.168.42.10 AVPP Configuration Screen via Hyperterminal Title...
  • Page 39 Wireless Phone Installation AVPP Network Configuration Title State Comment Ethernet Address 00:90:7A:01:24:93 Leave as default (fixed): IP Address: 192.168.42.3 The AVPP unit Hostname: Sample1 System host name Subnet Mask: 255.255.255.0 Leave as default Default Gateway: 192.168.42.1 IP Office unit AVPP TFTP 192.168.42.1 PC containing Download Master:...

  • Page 40: Wireless Phone Configuration

    Wireless Phone Configuration Introduction The wireless phone can be automatically configured for IP addresses (by enabling DHCP) and/or ESSID (by enabling ESSID learning). If any of the wireless phone's default settings need to be changed, follow the procedures in this section. Opening and Using the Admin Menu The Admin menu contains configuration options that are stored locally (on each wireless phone).
  • Page 41 Wireless Phone Configuration The following table lists the Admin menu items. Detailed descriptions of each item appear below the table. Admin Menu Second Level Third Level Fourth Level Fifth Level Sixth Items Level Phone Config License Option Set Current Ext. Password IP Office IP Ofc Enabled...
  • Page 42 Wireless Installation and Configuration Guide Admin Menu Second Level Third Level Fourth Level Fifth Level Sixth Items Level Static Entry Security *None Authentication Open System Shared Key WEP On/Off *WEP Off WEP On Default Key Information Key Length 40-Bit 128-Bit Key #1 Key #2 Key #3...

  • Page 43: Ip Address

    Wireless Phone Configuration Admin Menu Second Level Third Level Fourth Level Fifth Level Sixth Items Level *Diagnostics Syslog mode *Disabled Errors Events Full Restore Defaults IP Address There are two modes in which the wireless phone can operate: DHCP enabled or static IP. Select the mode for operation from the IP Address menu: * Use DHCP Will use Dynamic Host Configuration Protocol (DHCP) to assign an IP address each time the wireless...
  • Page 44 Wireless Installation and Configuration Guide TFTP Server IP TFTP Server refers to the IP address of a TFTP server on the network that holds software images for updating the wireless phones. If this feature is configured (not set to 0.0.0.0 or 255.255.255.255) with either static IP configuration or using DHCP option 66 (TFTP server), or the Boot server/next server (siaddr) field, the wireless phone will check for newer software each time it is powered on or comes back into range of your network.

  • Page 45: Essid

    Wireless Phone Configuration ESSID Select the option that will enable the wireless phone to acquire access points with the correct ESSID (Extended Service Set ID) each time it is turned on. Note  Broadcast ESSID must be enabled in the access points for ESSID learning to function. Refer to the configuration note for your access point or call your access point vendor for specifics.

  • Page 46: License Management

    Wireless Installation and Configuration Guide License Management License Management lets you select the VoIP protocol that your site is licensed to download and run. The IP Office Protocol to use for the wireless phones is 009. Any other protocol will cause the wireless phone to malfunction.

  • Page 47: Security

    Wireless Phone Configuration Security *None Disables any 802.11 encryption or security authentication mechanisms. WEP (Wired Equivalent Privacy) A wireless encryption protocol that scrambles wireless signals allowing for greater security in the wireless network. If WEP/Encryption is required at this site, you must configure each wireless phone to correspond with the encryption protocol set up in the access points.

  • Page 48: Oai On/Off

    Wireless Installation and Configuration Guide Cisco FSR (Fast Secure Roaming) A proprietary security mechanism devised by Cisco Systems to overcome some shortcomings in the 802.11 Standard WEP encryption, without impacting the ability of the wireless phones to roam from one access point to another with seamless voice.

  • Page 49: Admin Pw

    Wireless Phone Configuration Admin PW The Admin PW (password) controls access to the administration functions in the Admin menu. A password must be set in each wireless phone if controlled access is desired. Wireless phones are shipped without any Admin menu password. 1.

  • Page 50: Extension

    Wireless Installation and Configuration Guide Extension Each wireless phone must have an extension assigned to it, as well as having the same extension administered in IP Office. This extension is used to register the wireless phone with IP Office. 1. To enter a new extension, press the number keys. 2.
  • Page 51 Wireless Phone Configuration Standby Menu Item Second Level Third Level Fourth Level Lock Keys Ring Options Telephone Rings Ring Cadence *PBX Continuous Short Pulse Long Pulse Ring Tone *Tone 1 Tone 2 Tone 3 Tone 4 Tone 5 Vibrate Cadence *Off *PBX Continuous...
  • Page 52 Wireless Installation and Configuration Guide Standby Menu Item Second Level Third Level Fourth Level Long Pulse Phone Options Noise Mode *Normal High Severe Key Tones *Enable Tones Disable Tones Warning Tones *Enable Warnings Disable Warnings Display Contrast Keypad Autolock *Autolock Disable Autolock 5 sec Autolock 10 sec Autolock 20 sec...
  • Page 53 Wireless Phone Configuration To change the standard ring used for normal operation: 1. Select Ring Type and then select Telephone Ring. 2. From the Telephone Ring menu, select either Normal Ring (an audible alert), Vibrator Ring, or Vib/Norm Ring (vibrate for five seconds and then audible alert for subsequent rings). The Auxiliary Ring modes are reserved for future use.

  • Page 54: License Management

    The wireless phone system supports a number of different IP protocol integrations. All wireless phones are shipped from Avaya with generic software loaded, which allows the phones to associate to a wireless LAN and download their functional software from a TFTP server.

  • Page 55: Feature Programming

    FCN keys. The keypad mapping for each wireless phone is administered through the IP Office administration software (for example, Avaya MultiVantage Configuration Manager). Programmable keys are accessed by pressing LINE on the wireless phone, followed by the appropriate digit key.

  • Page 56: Testing A Wireless Phone

    Testing a Wireless Phone Verify proper registration and operation of each wireless phone by performing the following tests on each wireless phone in an active wireless area. 1. To power on the wireless phone, press Power On/Start Call. A series of messages are displayed as the wireless phone acquires the system.

  • Page 57: Certifying The Installation

    Generally, you should organize the test according to area and volume, placing numerous calls to others who can listen while you perform coverage tests. Note any areas with excessive static or clarity problems and report it to an Avaya engineer.

  • Page 58: Site Survey Mode

    Wireless Installation and Configuration Guide Site Survey Mode Test signal strength in the covered area by performing a Site Survey. Put a wireless phone in Site Survey Mode (see Wireless Phone Configuration) and walk the entire coverage area while viewing the display.

  • Page 59: Confirm Supported Data Rates

    Certifying the Installation Confirm Supported Data Rates To toggle to the Detail function, press FCN. Use this information to confirm signal strength and supported data rates. Full 1b2b5b11b Detl  #: the number (1-4) of the access point.  Full MAC: the MAC address of the access point. ...

  • Page 60: Software Maintenance

    The wireless phones use proprietary software programs. The software versions that are running on the wireless phones can be displayed during power on by holding down Power On/Start Call. Avaya or its authorized dealer will provide information about software updates and how to obtain the software (for example, downloading from a web site).

  • Page 61: Normal Download Messages

    Software Maintenance Normal Download Messages When the wireless phone is powered on, it displays a series of messages indicating that it is searching for new software, checking the versions, and downloading. The table below shows the normal message progression: Message Download Checking Code The wireless phone is contacting the TFTP server to determine...

  • Page 62: Upgrading The Avpp

    The AVPP uses proprietary software programs. The software versions that are running on the system components can be displayed via the System Status screen. Avaya, or it authorized dealer, will provide information about software updates and how to obtain software, for example; downloading from a web site.

  • Page 63: Troubleshooting

    Network Status - displays information about the Ethernet network to which the AVPP is connected.  Software Versions - lists the software version for the Avaya component.  Gatekeeper Database - not used. Options on the System Status menu provide a window into the real time operation of the components of the system.

  • Page 64: Error Status

    The Error Status screen displays any alarms that indicate some system malfunction. Some of these alarms are easily remedied and others require a call to Avaya's Customer Support. From the System Status Menu, select Error Status. The screen displays active alarms on the AVPP.
  • Page 65  Data is transmitted over Avaya components by proprietary technology developed by Avaya. The Avaya Radio Protocol (ARP) packets and bytes can be differentiated from other types of transmissions and are used to evaluate system functioning by Avaya customer support and engineering personnel.

  • Page 66: Software Version

    Wireless Installation and Configuration Guide Software Version The AVPP and wireless phones, utilize Avaya's proprietary software that is controlled and maintained through software versions. The Software Version screen provides information about the version currently running on the AVPP. This information will help you determine if you are running the most recent version and will assist Avaya engineering and/or customer support in troubleshooting software problems.

  • Page 67: Wireless Phone Troubleshooting

    Troubleshooting Wireless Phone Troubleshooting Introduction Wireless phones can exhibit transmission problems in several ways. They can cease functioning properly, display error messages, or display incorrect data. When using and troubleshooting wireless phones, consider the problem sources described in this section, to determine the best method of approaching any specific situation.

  • Page 68: Wireless Phone Status Messages

    Wireless Installation and Configuration Guide Wireless Phone Status Messages Wireless phone status messages provide information about the wireless phone's communication with the access point and host phone system. The following table summarizes the status messages, in alphabetical order. Message Description Action 3 chirps The wireless phone is not able...
  • Page 69 Doing so may require the phone to be returned to Avaya to be recovered. Duplicate IP The wireless phone has If using DHCP, check that the...
  • Page 70 Extension in use The phone is trying to register See Avaya IP Office Integration with an extension that is Factors. already registered on IP Office. Incompatible...
  • Page 71 Troubleshooting No IP Office The wireless phone is not The wireless phone is not properly administered on IP Office. configured. Verify that the extension and password in the No IP Office wireless phone match those (when apparently administered on the IP Office unit. valid IP, but no response to the IP Office is not working.
  • Page 72 20 second delay in an attempt to let potential network/system errors clear. Retry/Restart The wireless phone is waiting See Avaya IP Office Integration for user input, prior to retrying Factors. the registration process or restarting after a delay.
  • Page 73 Undefined Error The system is rejecting the If this condition persists, contact registration of the wireless the Avaya system administrator. phone with an unrecognized error code. Updating Code... The wireless phone is None. When the progress bar fills...
  • Page 74 Wireless Installation and Configuration Guide Waiting... The wireless phone has None. The wireless phone is attempted some operation waiting for a specific period of time several times and failed. before attempting that operation again. Wrong Code Type Internal consistency check Check that the license type is set failure.

  • Page 75: Index

    Index IP address ..............37 IP Office Manager ............23 about this guide............2 access point ............9, 61 admin menu .............34 license management..........40 admin PW ..............43 assigning functions ..........49 messages............54, 62 associated station ............23 AVPP adding ..............22 OAI ..............37, 42 connecting ............14 overview..............7 front panel.............4 locating ...............13 password..............44...

  • Page 76: Ip Office [15-601082] Issue [1] (1 June

    Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specifications at its discretion.

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