Headset Working; Speaker; Mute; Hold - Avaya IP Office ( User Manual

Page 8 - Headset Working

Headset Working

If a headset is to be used on your 2402, it must replace the handset. E.g. unplug the
handset (from the socket on the side of the 2402) and replace with the headset cable.
Discard the handset.
To answer an incoming call:
1. Press the call appearance key next to the flashing bell icon ( ) and speak.
To clear a headset call:
1. Press
To manually make a call:
1. Dial the number (remember to include the required access code (for example, 9) for
an outside line) and listen to the progress of the call.
To automatically make a call you can:
1. Automatically dial the last number that you dialed by pressing
or
2. Automatically dial a frequently used number by pressing
relevant dial pad digit. These numbers are allocated to your dial pad by your System
Administrator. See Feature Key on page 10.

Speaker

The Speaker facility allows you to monitor incoming calls only. You must use the
handset to speak to the caller. You can also use Speaker to terminate an existing call.
The
button turns on when the speaker is active.

Mute

With a call in progress and using either the handset or the headset, you can stop the
other party from hearing you.
To switch off your handset/headset microphone:
1. Press
2. To switch off, press

Hold

If, with a call in progress, a second call arrives and is shown against a Call Appearance
key, you can then Hold the first call and answer the second call.
To put an existing call on hold:
1. Press
symbol changes to ; showing that the line is on hold.
2. Answer the second call by pressing the Call Appearance button with the
against it. The symbol changes to ; showing that the line is connected.
To return to the held call:
1. If you have a call in progress, then first put that call on hold as above.
2. To retrieve a held call, simply press the Call Appearance button with the
Notes: 1. After a pre-set time (defined by your System Administrator), you are
Page 8 - Basic Call Handling Features
Headset Working
Drop.
Speaker button switches the speaker on/off. The light associated with this
Mute. The lamp beside MUTE comes on.
Mute again. The lamp beside MUTE goes off.
Hold or the Call Appearance button with the symbol against it. The
reminded that you have a call on hold by the
moments to and the phone ringing.
2. If the system feature AutoHold is on (consult your System Administrator)
then you can hold an active call ( ) by pressing the second call's Call
Appearance button ( ). If AutoHold is off, then pressing the second call's
Call Appearance button ( ) will drop the first call.
3. To transfer a held call seeTransfer on page 9.
Basic Call Handling Features
hold icon changing for a few
IP Office (R3.0) 2402 User's Guide
40DHB0002UKEX – Issue 1 (5th February 2005)
Redial.
Feature and the
symbol
against it.