Basic Troubleshooting - Micros Systems Eclipse Setup Manual

PCWS Eclipse Diagnostics

Basic Troubleshooting

Basic Troubleshooting
This section provides a brief troubleshooting chart for the PCWS Eclipse.
Problem
PCWS is dead. The Power
Indicator is Off (See Figure
5-1). System Unit does not
POST Beep. LCD is blank,
no backlight.
PCWS is dead. Power
Indicator is On (See Figure
5-1). System Unit does not
POST Beep. LCD is blank,
no backlight.
PCWS is dead. Power
Indicator is On (See Figure
5-1). System Unit POST
Beeps once. LCD is blank,
no backlight.
PCWS is dead. Power
indicator is On (See Figure
5-1. System Unit produces
multiple POST beeps. LCD
is blank, no backlight.
5-2
Possible Cause
No Power to PCWS
AC Input Voltage select
switch on power supply set
improperly.
Power Supply is defective.
Possible defective System
Unit.
LCD/Touchscreen head
cable not connected or
loose.
Defective LCD/Touchscreen
head.
System Unit POST Code
Error. (See Figure 5-2)
Solution
Press the power switch on
side of workstation. Be sure
AC power cable is
connected to the power
supply and surge protector
outlet or wall outlet.
Set the AC Input Voltage
select switch on power
supply to match the AC
power supplied by the
power utility (Chapter 3)
Replace Power Supply
(Chapter 3).
Replace System Unit.
Check LCD/Touchscreen
head cable at Front IO
panel and head.
Replace LCD/Touchscreen
head.
Replace System Unit.
PCWS Eclipse Setup Guide