Configuring Entry Queues And Ivr Services - Polycom 1500 Administrator's Manual

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator's Guide
Configuring DMA
If DMA is present in the configuration perform procedures
and Configuring a Virtual Meeting Room
H.323 calls to Collaboration
8 Configuring DMA to route SIP calls to CUCM
9 Configuring a Virtual Meeting Room (VMR)
The procedures for configuring DMA are described in detail in the
Deployment Guide for Cisco
Configuring CMA
10 Configuring CMA to route H.323 calls to Collaboration Server
11 Configuring CMA for use with Cisco IOS Gatekeeper (Neighbored)
12 Configuring CMA to route H.323 calls to CUCM
13 Configuring CMA to route non-H.323 calls to CUCM
The procedures for configuring CMA are described in detail in the
Deployment Guide for Cisco
Configuring Endpoints
14 Configuring H.323 endpoints to register to the CMA or IOS gatekeeper
The procedures for configuring H.323 endpoints are described in detail in the
Communications Deployment Guide for Cisco
15 Configuring SIP endpoints to register to:
a DMA as SIP Proxy
b CUCM as SIP Proxy
The procedures for configuring SIP endpoints are described in detail in the
Communications Deployment Guide for Cisco
16 Configuring TIP endpoints to register to:
a DMA
b CUCM
The procedures for configuring TIP- enabled endpoints are described in detail in the
Communications Deployment Guide for Cisco

Configuring Entry Queues and IVR Services

Conference IVR and Entry Queue/Virtual Entry IVR Services are supported with AVC TIP protocol in
conferences that include both TIP-enabled and non-TIP-enabled endpoints.
Service Provider IVR Services are also supported with TIP. When routing a call to the IVR Service, the DMA
requires that a pre configured IVR service is created. The DMA must be configured to locate the IVR service
on the DMA.
TIP-enabled endpoints can be moved from the Entry Queue to the destination conference if the TIP
Compatibility Modes settings in the Profile are identical for both conferencing entities (it is recommended to
use the same Profile for both entities).
Polycom®, Inc.
(VMR), otherwise skip to procedure
Server.
Environments.
Environments.
Configuring DMA to route SIP calls to CUCM
Polycom Unified Communications
Polycom Unified Communications
Environments.
Environments.
Environments.
Configuring CMA to route
Polycom Unified
Polycom Unified
Polycom Unified
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