NEC Univerge SV8100 Features And Specifications Manual page 109

UNIVERGE SV8100
Program
Program Name
Number
41-03-01 Incoming Ring Group
Assignment for ACD Group –
ACD Group Number
41-03-02 Incoming Ring Group
Assignment for ACD Group –
Night Announcement Service
41-03-03 Incoming Ring Group
Assignment for ACD Group –
Priority Data
41-04-01 ACD Group Supervisor – Group
Supervisor Extension
41-04-02 ACD Group Supervisor –
Operation Type
41-05-01 ACD Agent Work Schedules
Automatic Call Distribution (ACD)
Description/Comments
For each incoming trunk group set
up in Program 22-05, designate
which ACD Group (1~64) the
trunks should ring for each of the
eight Work Periods.
Designate for each incoming
trunk, whether or not Night
Announcement Service is
assigned.
Determine whether an incoming
call to a trunk ring group should
follow a priority assignment.
Assign the group supervisor
extension.
Assign the supervisor operating
type.
Set up the Work Schedules for
ACD Agents and Groups. For
each ACD Work Schedule (1~4),
designate the start and stop times
for each of the eight Work Periods.
After the schedules are set up in
this program, assign them to days
of the week in Program 41-07.
(This is the same program used by
the Trunk Work Schedules.)
After the schedules are set up in
this program, assign them to days
of the week in Program 41-07.
Assigned Data
1
ACD Group Number:
0~64

(0 = No Setting)
(default = 0)
0 = No
1 = Yes
(default = 0)
0, 1~7
0 = No Priority
1 = Highest Priority
7 = Lowest Priority
(default = 0)
Extension Number =
Up to eight digits
(default not assigned)
0 = Do Not receive any
ACD incoming calls
(No)
1 = Receive ACD
incoming calls in case
of overflow (Busy)
2 = Receive ACD
incoming calls all the
time (Yes)
(default = 0)
Work Period Mode
Number = 1~ 8
Start Time =
0000~2359
End Time =
0000~2359

Default:
(Start) 0000
(End) 0000
Issue 5.0
Level
2 3
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