NEC Univerge SV8100 Features And Specifications Manual page 117

UNIVERGE SV8100
Program
Program Name
Number
41-18-01 ACD Agent Identity Code Setup –
ACD Agent Identity Code
41-18-02 ACD Agent Identity Code Setup –
Default ACD Group Number
41-18-03 ACD Agent Identity Code Setup –
ACD Group Number in Mode 1
41-18-04 ACD Agent Identity Code Setup –
ACD Group Number in Mode 2
41-18-05 ACD Agent Identity Code Setup –
ACD Group Number in Mode 3
41-18-06 ACD Agent Identity Code Setup –
ACD Group Number in Mode 4
41-18-07 ACD Agent Identity Code Setup –
ACD Group Number in Mode 5
41-18-08 ACD Agent Identity Code Setup –
ACD Group Number in Mode 6
41-18-09 ACD Agent Identity Code Setup –
ACD Group Number in Mode 7
41-18-10 ACD Agent Identity Code Setup –
ACD Group Number in Mode 8
41-19-01 ACD Voice Mail Delay
Announcement – Delay Message
Start Timer
41-19-02 ACD Voice Mail Delay
Announcement – Mailbox
Number for 1st Announcement
Message
41-19-03 ACD Voice Mail Delay
Announcement – 1st Delay
Message Sending Count
Automatic Call Distribution (ACD)
Description/Comments
Define the ACD Agent Identity
Codes.
Define the default ACD group for
AIC Agents in each AIC table.
For each AIC table, define the
ACD group AIC Agents are in
during mode 1.
For each AIC table, define the
ACD group AIC Agents are in
during mode 2.
For each AIC table, define the
ACD group AIC Agents are in
during mode 3.
For each AIC table, define the
ACD group AIC Agents are in
during mode 4.
For each AIC table, define the
ACD group AIC Agents are in
during mode 5.
For each AIC table, define the
ACD group AIC Agents are in
during mode 6.
For each AIC table, define the
ACD group AIC Agents are in
during mode 7.
For each AIC table, define the
ACD group AIC Agents are in
during mode 8.
Assign how long the system waits
before playing the Delay Message.
Assign the Voice Mail ACD
Announcement Mailbox as the
message source for the 1st
Announcement Message.
Assign the 1st Delay Message
Sending Count. This entry must be
set to 1 or higher for the message
to play.
Assigned Data
1
Up to four digits
(default not assigned)
0~64
0 = No Setting
(default = 0)
0~64
0 = No Setting
(default = 0)
0~64
0 = No Setting
(default = 0)
0~64
0 = No Setting
(default = 0)
0~64
0 = No Setting
(default = 0)
0~64
0 = No Setting
(default = 0)
0~64
0 = No Setting
(default = 0)
0~64
0 = No Setting
(default = 0)
0~64
0 = No Setting
(default = 0)
0 ~ 64800 (seconds)
(default = 0)
Dial (up to eight digits)
(default not assigned)
0 = No message is
played
1 ~ 255
(default = 0)
Issue 5.0
Level
2 3
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