NEC Univerge SV8100 Features And Specifications Manual page 624

Issue 5.0
Program
Program Name
Number
11-13-09 Service Code Setup (for ACD) –
Agent ID Code Logout
11-13-10 Service Code Setup (for ACD) –
ACD Agent Login by Supervisor
11-13-11 Service Code Setup (for ACD) –
ACD Agent Logout by
Supervisor
11-13-12 Service Code Setup (for ACD) –
Change Agent ACD Group by
Supervisor
11-13-13 Service Code Setup (for ACD) –
ACD Agent Changing Own ACD
Group
11-14-01 Service Code Setup (for Hotel) –
Set DND for Own Extension
11-14-02 Service Code Setup (for Hotel) –
Cancel DND for Own Extension
11-14-03 Service Code Setup (for Hotel) –
Set DND for Other Extension
11-14-04 Service Code Setup (for Hotel) –
Cancel DND for Other Extension
11-14-05 Service Code Setup (for Hotel) –
Set Wake Up Call for Own
Extension
11-14-06 Service Code Setup (for Hotel) –
Cancel Wake Up Call for Own
Extension
11-14-07 Service Code Setup (for Hotel) –
Set Wake Up Call for Other
Extension
11-14-08 Service Code Setup (for Hotel) –
Cancel Wake Up Call for Other
Extension
2 - 598
Description/Comments
Assign to allow an AIC Agent to
log out of a group.
Assign to allow an ACD
Supervisor to log into a group.
Assign to allow an ACD
Supervisor to log out of a group.
When using service code 669 to
change an agent ACD group, the
supervisor must enter a 2-digit
number for the group. For
example, to change to ACD group
4, the entry would be 669 04.
When this service code is used, an
ACD Agent can reassign
themselves to another ACD
Group.
Customize the set DND for own
extension used with the Hotel/
Motel feature.
Customize the cancel DND for
own extension used with the
Hotel/Motel feature.
Customize the set DND for other
extension used with the Hotel/
Motel feature.
Customize the cancel DND for
other extension used with the
Hotel/Motel feature.
Customize the set wake up call for
own extension used with the
Hotel/Motel feature.
Customize the cancel wake up call
for own extension used with the
Hotel/Motel feature.
Customize the set wake up call for
other extension used with the
Hotel/Motel feature.
Customize the cancel wake up call
for other extension used with the
Hotel/Motel feature.
UNIVERGE SV8100
Assigned Data
1
MLT
(default not assigned)
MLT
(default = 667)
MLT
(default = 668)
MLT
(default = 669)
MLT
(default = 670)
MLT, SLT
(default = 627)
MLT, SLT
(default = 628)
MLT, SLT
(default = 629)
MLT, SLT
(default = 630)
MLT, SLT
(default = 631)
MLT, SLT
(default = 632)
MLT, SLT
(default = 633)
MLT, SLT
(default = 634)
Flexible System Numbering
Level
2 3
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