NEC Univerge SV8100 Features And Specifications Manual page 114

Issue 5.0
Program
Program Name
Number
41-12-03 Night Announcement Setup –
ACD Night Announce Sending
Time
41-13-01 VRS Message Number for Night
Announcement – VRS Message
Number
41-13-02 VRS Message Number for Night
Announcement – Tone Kind at
Message Interval
41-14-01 ACD Options Setup –
Emergency Call Operation Mode
41-14-02 ACD Options Setup – Automatic
Wrap Up Mode
41-14-03 ACD Options Setup – ACD
Priority for Overflow Calls
41-14-04 ACD Options Setup – Automatic
Answer at Headset
41-14-06 ACD Options Setup – Call
Queuing after 2nd
Announcement
2 - 88
Description/Comments
Define the time the ACD night
Announcement plays. Only used
when Program 41-12-01 is set to 0
(ACI). Night announcement
availability depends on the setting
in Program 41-03-02.
Define the VRS message number
to be used as the night
announcement. This program is
activated when the night
announcement source is assigned
as VRS in Program 41-12-01.
Define what is heard between the
Night Announcements.
Define if Emergency Calls ring the
system supervisory extension or
not when the group supervisory
extension is busy. This option
allows the supervisor to press an
Emergency Key (programmed for
this feature) once to monitor the
call or twice to barge in on the call.
The supervisor must be logged in
for this feature to work.
Define if agents manually enter
wrap mode by pressing a key, or
are put automatically into wrap
mode at end of an ACD call. This
setting applies to all agents in the
selected group.
This option determines whether
the ACD group should use its own
priority assignment or if it should
follow the priority assigned in
Program 41-03-03.
Enable (1)/Disable (0) Automatic
Answer for agents using headsets.
Determine whether the caller
should hear the 2nd Delay
Announcement and then be taken
out of queue (1), or be placed
back into queue (0).
UNIVERGE SV8100
Assigned Data
0~64800 (seconds)
(default = 30)
0~100
0 = No Message
(default = 0)
0 = Ring Back Tone
1 = MOH Tone
2 = BGM Source
(default = 0)
0 = Call to system
supervisory extension
when group
supervisory extension
is busy.
1 = No calls to system
supervisory extension
when group
supervisory extension
is busy.
(default = 0)
0 = After wrap up mode
key is pressed
(Manual)
1 = After call is finished
automatically (Auto)
(default = 0)
0 = Own group priority
1 = Priority order by
Program 41-03-03
(default = 0)
0 = Off
1 = On
(default = 0)
0 = Enable (Yes)
1 = Disable (No)
(default = 0)
Automatic Call Distribution (ACD)
Level
1 2 3
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