Black Print
Phaser 3010/3040/WorkCentre 3045 Service
Part of the image is black or the entire image is black.
Initial Actions
•
Check the media path.
•
Ensure there is no debris on the transfer path.
Troubleshooting Reference Table
Applicable Parts
Transfer Roller, PL1.1.11
■
HVPS, PL7.1.2
■
IP Board (3010/3040), PL7.2.8
■
IP Board (3045), PL7.3.3
■
Scanner Assembly (3045NI)
■
PL8.1.1
Scanner Assembly (3045B) PL8.2.1
■
Troubleshooting Procedure Table
Step
Actions and Questions
1
Print a Test Print.
The error persists.
2
Scan the Test print.
The error persists.
3
Reseat Scanner connections to the
IP Board.
The error persists.
4
Does the image print correctly?
5
Replace the Transfer Roller
(page 4-10).
The error persists.
Xerox Internal Use Only
Example Print
Yes
No
Go to Step 5.
Go to Step 2.
Go to Step 3.
Complete.
Replace the
Complete.
Scanner
(page 4-109),
go to Step 4.
Complete.
Go to Step 5.
Replace the
Complete.
HVPS
(page 4-42).
Image Quality
Black Print
3-11