Xerox Phaser 3010 User Manual
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Table of Contents
Troubleshooting
Related Manuals for Xerox Phaser 3010
Summary of Contents for Xerox Phaser 3010
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Page 1: User Guide
Xerox Phaser 3010 / 3040 Printer Imprimante Xerox Phaser 3010 / 3040 ® ® User Guide Guide d'utilisation Italiano Svenska Användarhandbok Guida per l’utente Русский Руководство пользователя Deutsch Dansk Betjeningsvejledning Türkçe Kullanıcı Kılavuzu Benutzerhandbuch Čeština Español Guía del usuario Uživatelská příručka Ελληνικά... - Page 2 © 2011 Xerox Corporation. All Rights Reserved. Unpublished rights reserved under the copyright laws of the United States. Contents of this publication may not be reproduced in any form without permission of Xerox Corporation. Copyright protection claimed includes all forms of matters of copyrightable materials and information now allowed by statutory or judicial law or hereinafter granted, including without limitation, material generated from the software programs which are displayed on the screen such as styles, templates, icons, screen displays, looks, and so on.
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Page 3: Table Of Contents
Ordering Supplies ................................26 Consumables ................................26 When to Order Supplies ............................26 Toner Cartridges ............................... 27 Recycling Supplies ..............................28 Managing the Printer ..............................29 Printer Setting Utility .............................. 29 Checking Page Counts ............................31 Phaser 3010/3040 Printer User Guide... - Page 4 Total Space Requirements ............................ 61 Clearance Requirements ............................61 Environmental Specifications ............................62 Temperature ................................62 Relative Humidity ..............................62 Elevation ..................................62 Electrical Specifications ..............................63 Power Supply Voltage and Frequency ......................63 Power Consumption ..............................63 Phaser 3010/3040 Printer User Guide...
- Page 5 European Union ................................. 74 Domestic/Household Environment ........................74 Professional/Business Environment ........................74 Collection and Disposal of Equipment and Batteries ................75 Note for the Battery Symbol ..........................75 Battery Removal ................................ 75 Other Countries.................................. 76 Phaser 3010/3040 Printer User Guide...
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Page 7: Safety
Printer Symbols ..................................13 Your printer and the recommended supplies have been designed and tested to meet strict safety requirements. Attention to the following information ensures the continued safe operation of your ® Xerox printer. Phaser 3010/3040 Printer User Guide... -
Page 8: Electrical Safety
If you do not know if an outlet is grounded, ask an electrician to check the outlet. Do not use a ground adapter plug to connect the printer to an electrical outlet that does not have a ground connection terminal. Phaser 3010/3040 Printer User Guide... - Page 9 The power cord is attached to the printer as a plug-in device on the back of the printer. If it is necessary to disconnect all electrical power from the printer, disconnect the power cord from the electrical outlet. Phaser 3010/3040 Printer User Guide...
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Page 10: Operational Safety
Install the printer in a well-ventilated room. For more information in North America, go to: Phaser 3010 Printer: www.xerox.com/environment Phaser 3040 Printer: www.xerox.com/environment In other markets, contact your local Xerox representative or go to: Phaser 3010 Printer: www.xerox.com/environment_europe Phaser 3040 Printer: www.xerox.com/environment_europe Printer Location Place the printer on a level, solid, non-vibrating surface with adequate strength to hold its weight. -
Page 11: Printer Supplies
Xerox supplies not specified for this printer. The Total Satisfaction Guarantee is available in the United States and Canada. Coverage could vary outside these areas. Please contact your Xerox representative for details. Phaser 3010/3040 Printer User Guide... -
Page 12: Maintenance Safety
Do not use aerosol cleaners. Clean with a dry lint-free cloth only. Do not burn any consumables or routine maintenance items. ® For more information on the Xerox supplies recycling program, go to: Phaser 3010 Printer: www.xerox.com/gwa Phaser 3040 Printer: www.xerox.com/gwa... -
Page 13: Printer Symbols
Hot surface on or in the printer. Use caution to avoid personal injury. Do not burn the item. Do not touch components with this symbol. Personal injury could result. Hot surface. Wait the indicated time before handling. Phaser 3010/3040 Printer User Guide... -
Page 15: Printing
Printing This chapter includes: Supported Paper ................................... 16 Loading Paper ..................................19 Printing on Both Sides of the Paper ..........................21 Phaser 3010/3040 Printer User Guide... -
Page 16: Supported Paper
Your printer is designed to use various paper and other media types. Follow the guidelines in this section to ensure the best print quality and to avoid jams. ® For best results, use Xerox paper and media recommended for your printer. Recommended Media... -
Page 17: Paper That Can Damage Your Printer
Warranty, Service Agreement, or Xerox Total Satisfaction Guarantee does not ® cover damage caused by using unsupported paper or specialty media. The Xerox Total Satisfaction Guarantee is available in the United States and Canada. Coverage could vary outside these areas. -
Page 18: Supported Standard Paper Sizes
Width: 76.2–216 mm (3–8.5 in.) Length: 127–355.6 mm (5–14 in.) Supported Types and Weights The printer supports the following paper types with paper weights from 60–163 g/m² (16 lb. Plain–60 lb. Cover): Plain Lightweight Cardstock Labels Envelope Recycled Phaser 3010/3040 Printer User Guide... -
Page 19: Loading Paper
Depending on the size of the paper, first push the slide bar toward the printer until it stops. Pinch the length guide and slide it in until it touches the paper edge. Place the paper cover on the main tray and align the tabs with the marks on the tray. Phaser 3010/3040 Printer User Guide... - Page 20 If you are using custom size paper, select the Custom Size - Y and Custom Size - X dimensions. 12. Click Apply New Settings. Note: For details about using the Printer Setting Utility, click Help in the Printer Setting Utility window. Phaser 3010/3040 Printer User Guide...
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Page 21: Printing On Both Sides Of The Paper
Setting Up 2-Sided Printing ............................. 21 Loading Paper for Manual 2-Sided Printing ......................22 The Phaser 3010 Printer supports manual 2-sided printing. You can set printing preferences to print your jobs on both sides of the paper. Use 2-Sided Printing to specify the page orientation for the printed output. -
Page 22: Loading Paper For Manual 2-Sided Printing
Remove the printed pages from the output tray and reload them into the main tray without rotating or flipping the pages. The unprinted sides of the pages are facing up. Press the button on the control panel. Phaser 3010/3040 Printer User Guide... -
Page 23: Maintenance
Maintenance This chapter includes: Cleaning the Printer ................................24 Ordering Supplies ................................. 26 Managing the Printer ................................. 29 Moving the Printer ................................32 Phaser 3010/3040 Printer User Guide... -
Page 24: Cleaning The Printer
Cleaning the Exterior Clean the exterior of the printer once a month. Wipe the paper tray, output tray, control panel, and other parts with a damp, soft cloth. After cleaning, wipe with a dry, soft cloth. Phaser 3010/3040 Printer User Guide... -
Page 25: Cleaning The Interior
Switch off the printer immediately and wait 20 minutes for the fuser to cool. Try to remove the jam after the printer has cooled. Phaser 3010/3040 Printer User Guide... -
Page 26: Ordering Supplies
Xerox supplies not specified for this printer. The Total Satisfaction Guarantee is available in the United States and Canada. Coverage could vary outside these areas. Please contact your Xerox representative for details. Phaser 3010/3040 Printer User Guide... -
Page 27: Toner Cartridges
Electric sparks inside the vacuum cleaner can cause a fire or explosion. If you spill a large volume of toner, contact your local Xerox representative. Never throw a toner cartridge into an open flame. Remaining toner in the cartridge can catch fire and cause burn injuries or an explosion. -
Page 28: Recycling Supplies
The toner cartridge is empty. Replace the toner toner cartridge is seated properly. cartridge with a new one. Recycling Supplies ® For more information on the Xerox supplies recycling program, go to: Phaser 3010 Printer: www.xerox.com/gwa Phaser 3040 Printer: www.xerox.com/gwa... -
Page 29: Managing The Printer
Reset Defaults restores the system settings to the factory default settings. BTR Refresh specifies when to execute a routine to refresh the Bias Transfer Roller to prevent curling and improve paper separation. Tray Settings configures settings for the paper tray. Phaser 3010/3040 Printer User Guide... - Page 30 Clean Developer rotates the developer motors and stirs the toner cartridges to clear old toner from the developers. Refresh Mode cleans the toner in the toner cartridge when you must replace it, or stirs the toner in a new toner cartridge. Phaser 3010/3040 Printer User Guide...
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Page 31: Checking Page Counts
You can check the total number of printed pages on the Configuration Page. The billing meter counts the number of pages printed. To print the Configuration Page: To start the Printer Setting Utility, on your computer select Start > All Programs > Xerox Office Printing. Select your printer name, then select Printer Setting Utility. -
Page 32: Moving The Printer
Pulling the cord can damage it, which can lead to fire or electric shock. Remove any paper or other media from the output tray. Close the output tray. Phaser 3010/3040 Printer User Guide... - Page 33 Maintenance Remove the paper cover. Keep the paper cover, power cord, and USB cable together for reuse. Remove the paper from the paper tray. Push in the length guides and slide bar until they stop. Phaser 3010/3040 Printer User Guide...
- Page 34 Failure to repackage the printer properly for shipment can result in damage not covered by ® ® the Xerox Warranty, Service Agreement, or Total Satisfaction Guarantee. The Xerox Warranty, Service Agreement, or Total Satisfaction Guarantee do not cover damage to the printer caused by improper moving.
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Page 35: Troubleshooting
Troubleshooting This chapter includes: General Troubleshooting ..............................36 Paper Jams ....................................39 Print-Quality Problems ............................... 46 Using the Printer Setting Utility ............................. 52 Control Panel..................................54 Error Codes ....................................55 Getting Help ................................... 56 Phaser 3010/3040 Printer User Guide... -
Page 36: General Troubleshooting
The printer is in Energy Saver mode. Push the control panel button. PrintingScout displays an error message. Follow the instructions in the PrintingScout message to correct the problem. If the error persists, contact your Xerox representative. Phaser 3010/3040 Printer User Guide... -
Page 37: Printer Resets Or Turns Off Frequently
If the Ready Indicator is off, the printer is out of toner. Replace the toner cartridge. If the Ready Indicator is flashing, load paper into the Main Tray. If the error persists, contact your Xerox representative. The Error Indicator is blinking. If the Ready Indicator is off, the printer has stopped working. -
Page 38: Condensation Has Formed Inside The Printer
Allow the printer to operate for several hours at room temperature. The relative humidity of the room is too high. Reduce the humidity in the room. Move the printer to a location where the temperature and relative humidity are within the operating specifications. Phaser 3010/3040 Printer User Guide... -
Page 39: Paper Jams
Clearing Paper Jams ................................41 Minimizing Paper Jams ® The printer is designed to function with minimal paper jams using Xerox supported paper. Other paper types can cause jams. If supported paper is jamming frequently in one area, clean that area of the paper path. -
Page 40: Locating Paper Jams
Switch off the printer immediately and wait 20 minutes for the fuser to cool. Try to remove the jam after the printer has cooled. If the error persists, contact your Xerox representative. CAUTION: Do not attempt to clear any paper jams using tools or instruments. -
Page 41: Clearing Paper Jams
To resolve the error displayed on the control panel you must clear all paper from the paper path. Remove the paper cover from the main tray. Remove any paper jammed at the front of the printer. Phaser 3010/3040 Printer User Guide... - Page 42 To resolve the error displayed on the control panel you must clear all paper from the paper path. Push down on the rear cover release and pull the cover open. Lift the levers as shown. Phaser 3010/3040 Printer User Guide...
- Page 43 Remove any jammed paper from the back of the printer. Lower the levers to their original position. Close the rear cover. To restore the printer, press the button on the control panel according to the instructions in the Printer Status window of PrintingScout. Phaser 3010/3040 Printer User Guide...
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Page 44: Clearing Paper Jams From The Output Tray
To resolve the error displayed on the control panel you must clear all paper from the paper path. Push down on the rear cover release and pull the cover open. Lift the levers as shown. Remove any jammed paper from the back of the printer. Phaser 3010/3040 Printer User Guide... - Page 45 Remove any paper jammed in the output tray. Lower the levers to their original position. Close the rear cover. To restore the printer, press the button on the control panel according to the instructions in the Printer Status window of PrintingScout. Phaser 3010/3040 Printer User Guide...
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Page 46: Print-Quality Problems
Warranty, Service Agreement, or Xerox Total Satisfaction Guarantee does not ® cover damage caused by using unsupported paper or specialty media. The Xerox Total Satisfaction Guarantee is available in the United States and Canada. Coverage could vary outside these areas. - Page 47 Random spots on the output, or the Ensure that the toner cartridge is installed correctly. image is blurry. ® If you used a non-genuine brand toner cartridge, install a genuine Xerox toner cartridge. The output is blank. Turn off the printer, then turn it on again.
- Page 48 Troubleshooting Symptom Solutions Streaks appear in the output. Contact your Xerox representative. The output has a mottled Verify that the paper is the correct size, type, and weight. If not, change appearance. the paper settings. Adjust the bias transfer roller. See Adjusting the Bias Transfer Roller page 52.
- Page 49 Use PrintingScout to check the toner level. If the toner cartridge is near output. empty, replace it. Verify that the toner cartridge meets specifications, and replace it if ® necessary. For best results, use a genuine Xerox toner cartridge. Clean the developer. See Cleaning the Developer on page 53.
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Page 50: Controlling Print Quality
Envelopes with windows, metal clasps, side seams, or adhesives with release strips. Padded envelopes. Plastic media. Make sure the paper type selected in your print driver matches the paper type on which you are printing. Phaser 3010/3040 Printer User Guide... - Page 51 Troubleshooting Store your paper and other media properly for optimum print quality. For details, see Paper Storage Guidelines on page 17. Phaser 3010/3040 Printer User Guide...
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Page 52: Using The Printer Setting Utility
Utility has three tabs that help you to monitor, maintain, and troubleshoot the printer. To use the Printer Setting Utility: To start the Printer Setting Utility, on your computer select Start > All Programs > Xerox Office Printing. Select your printer name, then select Printer Setting Utility. -
Page 53: Adjusting The Altitude
Launch the Printer Setting Utility and select the Diagnosis tab. Click Clean Developer. Click Start. Phaser 3010/3040 Printer User Guide... -
Page 54: Control Panel
Troubleshooting Control Panel The printer uses control panel lights to indicate printer status and errors. Indicator Blinking Slow Blinking Error — None. Ready — Phaser 3010/3040 Printer User Guide... -
Page 55: Error Codes
Close the rear cover. Print engine error. Turn off the printer, then turn it on again. The printer has a fatal error. Turn off the printer, then turn it on again. — Contact your Xerox representative. Phaser 3010/3040 Printer User Guide... -
Page 56: Getting Help
To open PrintingScout, do one of the following: In the Windows taskbar, double-click the PrintingScout icon. From the Start menu, select Programs > Xerox Office Printing > PrintingScout > Activate PrintingScout. For information on using PrintingScout, see the PrintingScout help. To see the help in the Windows taskbar, right-click the PrintingScout icon and select Help. -
Page 57: Printer Setting Utility
Printer Setting Utility on page 29. More Information Resource Location Installation Guide Packaged with the printer. Recommended Media List United States: Phaser 3010 Printer: www.xerox.com/paper Phaser 3040 Printer: www.xerox.com/paper European Union: Phaser 3010 Printer: www.xerox.com/europaper Phaser 3040 Printer: www.xerox.com/europaper Technical support information for your printer;... -
Page 59: Specifications
Specifications This appendix includes: Printer Configurations and Options ..........................60 Physical Specifications ............................... 61 Environmental Specifications ............................62 Electrical Specifications ..............................63 Performance Specifications ............................. 64 Controller Specifications ..............................65 Phaser 3010/3040 Printer User Guide... -
Page 60: Printer Configurations And Options
Specifications Printer Configurations and Options Available Configurations The Phaser 3010 Printer and Phaser 3040 Printer are a black and white printers with USB connectivity. Standard Features Feature Phaser 3010 Printer Phaser 3040 Printer Print speed Up to 20 ppm Up to 24 ppm... -
Page 61: Physical Specifications
Specifications Physical Specifications Weights and Dimensions Phaser 3010 Printer and Phaser 3040 Printer Width 358 mm (14.1 in.) Depth 457.3 mm (18.0 in.) Height 282.7 mm (11.1 in.) Weight 4.6 kg (10.1 lb.) Total Space Requirements Phaser 3010 Printer and Phaser 3040 Printer Width 558 mm (22 in.) -
Page 62: Environmental Specifications
Optimal Humidity Range: 20–70% relative humidity at 28°C (82°F) Note: Under extreme environmental conditions, such as 10°C and 85% relative humidity, defects can occur due to condensation. Elevation For optimum performance, use the printer at elevations below 3100 m (10,170 ft.). Phaser 3010/3040 Printer User Guide... -
Page 63: Electrical Specifications
AC outlet. ENERGY STAR Qualified Product ® The Phaser 3010 Printer and Phaser 3040 Printer are ENERGY STAR qualified under the ENERGY STAR Program Requirements for Imaging Equipment. The ENERGY STAR and ENERGY STAR mark are registered United States trademarks. -
Page 64: Performance Specifications
Specifications Performance Specifications Item Specifications Printer warm up time Power on: 25 seconds or less. Recovery from sleep mode: 25 seconds or less. Note: Warm up time assumes an ambient temperature of 22ºC (71.6°F). Phaser 3010/3040 Printer User Guide... -
Page 65: Controller Specifications
Specifications Controller Specifications Processor 150 MHz 4305 processor Memory 64 MB standard memory Interfaces Universal Serial Bus (USB 2.0) Phaser 3010/3040 Printer User Guide... -
Page 67: Regulatory Information
Regulatory Information This appendix includes: Basic Regulations ................................. 68 Material Safety Data Sheets ............................70 Phaser 3010/3040 Printer User Guide... -
Page 68: Basic Regulations
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. Changes or modifications to this equipment not approved by Xerox can void the authority of the user to operate this equipment. Note: To ensure compliance with Part 15 of the FCC rules, use shielded interface cables. -
Page 69: Turkey Rohs Regulation
Regulatory Information To ensure compliance with European Union regulations, use shielded interface cables. A signed copy of the Declaration of Conformity for this printer can be obtained from Xerox. Turkey RoHS Regulation In compliance with Article 7 (d), we hereby certify ―it is in compliance with the EEE regulation.‖... -
Page 70: Material Safety Data Sheets
Regulatory Information Material Safety Data Sheets For Material Safety Data information for your printer, go to: North America Phaser 3010 Printer: www.xerox.com/msds Phaser 3040 Printer: www.xerox.com/msds European Union Phaser 3010 Printer: www.xerox.com/environment_europe Phaser 3040 Printer: www.xerox.com/environment_europe Phaser 3010/3040 Printer User Guide... -
Page 71: Recycling And Disposal
Recycling and Disposal This appendix includes: All Countries ................................... 72 North America ..................................73 European Union ..................................74 Other Countries ..................................76 Phaser 3010/3040 Printer User Guide... -
Page 72: All Countries
Recycling and Disposal All Countries ® If you are managing the disposal of your Xerox product, please note that the printer may contain lead, mercury, perchlorate, and other materials whose disposal may be regulated due to environmental considerations. The presence of these materials is fully consistent with global regulations applicable at the time that the product was placed on the market. -
Page 73: North America
Recycling and Disposal North America ® Xerox operates an equipment take-back and reuse/recycle program. To determine if this Xerox product is part of the program, contact your Xerox representative (1-800-ASK-XEROX). ® For more information about Xerox environmental programs, go to: Phaser 3010 Printer: www.xerox.com/environment... -
Page 74: European Union
In accordance with European legislation, end of life electrical and electronic equipment subject to disposal must be managed within agreed procedures. Prior to disposal, please contact your local reseller or Xerox representative for end of life take-back information. Phaser 3010/3040 Printer... -
Page 75: Collection And Disposal Of Equipment And Batteries
This wheeled bin symbol may be used in combination with a chemical symbol. This establishes compliance with the requirements set out by the Directive. Battery Removal Batteries should only be replaced by a MANUFACTURER-approved service facility. Phaser 3010/3040 Printer User Guide... -
Page 76: Other Countries
Recycling and Disposal Other Countries Please contact your local waste management authority to request disposal guidance. Phaser 3010/3040 Printer User Guide...